Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dady Saint-Louis

Gastonia

Summary

Dedicated customer service representative with 4 years of experience providing exceptional support through phone, email, and live chat interactions, consistently exceeding customer satisfaction targets by resolving complex issues promptly.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Working Solutions
10.2024 - 02.2025
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Strengthened customer retention by offering discount options.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

Shyftoff
08.2022 - 09.2023
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.

Customer

Nexrep
03.2020 - 07.2022
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

High School Diploma -

Espoir Pour Haiti
Ouanaminthe, Haiti
08-2017

Skills

  • Account updating
  • Scheduling
  • Complaint resolution
  • Product knowledge
  • Customer relationship management (CRM)
  • Relationship building
  • Multitasking and organization
  • Empathy and patience
  • Typing proficiency
  • Punctuality and reliability
  • Customer relations

Languages

English
Native/ Bilingual
Spanish
Limited
French
Native/ Bilingual

Timeline

Customer Service Representative

Working Solutions
10.2024 - 02.2025

Customer Service Representative

Shyftoff
08.2022 - 09.2023

Customer

Nexrep
03.2020 - 07.2022

High School Diploma -

Espoir Pour Haiti
Dady Saint-Louis