Dedicated customer service representative with 4 years of experience providing exceptional support through phone, email, and live chat interactions, consistently exceeding customer satisfaction targets by resolving complex issues promptly.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Working Solutions
10.2024 - 02.2025
Maintained detailed records of customer interactions, transactions and comments for future reference.
Conducted regular follow-up calls with customers after resolving their issues.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Strengthened customer retention by offering discount options.
Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Shyftoff
08.2022 - 09.2023
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered customer inquiries via phone, email, and chat.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Completed day-to-day duties accurately and efficiently.
Exceeded customer satisfaction by finding creative solutions to problems.
Maintained updated knowledge through continuing education and advanced training.
Customer
Nexrep
03.2020 - 07.2022
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Achieved cost-savings by developing functional solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved customer complaints promptly and efficiently.
Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Espoir Pour Haiti
Ouanaminthe, Haiti
08-2017
Skills
Account updating
Scheduling
Complaint resolution
Product knowledge
Customer relationship management (CRM)
Relationship building
Multitasking and organization
Empathy and patience
Typing proficiency
Punctuality and reliability
Customer relations
Languages
English
Native/ Bilingual
Spanish
Limited
French
Native/ Bilingual
Timeline
Customer Service Representative
Working Solutions
10.2024 - 02.2025
Customer Service Representative
Shyftoff
08.2022 - 09.2023
Customer
Nexrep
03.2020 - 07.2022
High School Diploma -
Espoir Pour Haiti
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