Cythania Grice
Gastonia
Summary
Customer service oriented professional with healthcare industry and supervisory experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Academic Honors: Ultimate Medical Academy Honor Roll. Demonstrates independent work initiative, sound judgment, and attention to detail. Follows directions to ensure accurate and timely completion of duties. Manages time and priorities in multitask environments. Strong written and verbal communication skills. Microsoft Office Applications: MS Word. Typing Speed: 45 WPM Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
14
14
years of professional experience
Work History
Client Service Representative
Ciox Health/Mercy Health
01.2022 - Current
- Handle inbound and outbound telephone calls
- Adhere to HIPAA regulations and Mercy Health procedures and policies
- Utilization of electronic medical records software: EPIC, MOSAIQ, ONE CONTENT, MCKESSON, AND HEALTH SOURCE
- Process request for medical records from medical provider and patients
- Verify demographics, review, and upload medical records for submission to provider/patient
- Review and process the ROI (Release of Information) from the hospital and confirm the request
- Upload the records and submit to the hospital for acceptance
- Microsoft office: update on excel the medical data entry of record information to send to supervisors.
Stacker
Mann Hummel Filtration Technology.
04.2021 - 01.2022
- Adhere to OSHA regulations and Mann Hummel procedures and policies
- Aid in the maintenance of products of boxes that arrive on a conveyer belt
- Maintaining safety standards, utilize goggles or gloves
- Receipt of product (boxes), review and starting stacking on pallet
- To ensure security of boxes stack them accordingly to height for security.
Robotics Operator
Amazon
02.2019 - 05.2021
- Supervise machines filling totes in preparation for shipment and communicate with team members
- Examine products to ensure adherence to standards and assist coworkers as needed
- Maintain flow of productions and identify and report operation malfunctions.
Supervisor / Machine Operator
American & Efird, LLC.
06.2010 - 06.2019
- Trained new employees, completed training paperwork, and assisted team with resolving questions and concerns
- Ensured all team members had needed supplies for each shift and followed company safety guidelines
- Checked product quality, assisted employees when needed, and maintained communication with staff
- Operated machinery in a safe and efficient manner while remaining compliant with company procedures.
Education
NC Licensed - Certified Nursing Assistant
NC Nursing Academy
Gastonia, NC02.2024
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL11.2021
Skills
- Sales and Upselling
- Product and service knowledge
- Recordkeeping strengths
- Conflict Mediation
Education And Professional Development
- Ultimate Medical Academy, Associate of Science Degree / Health Science – Medical Office and Billing Specialist, 2021
- Ultimate Medical Academy, Diploma – Medical Office and Billing Specialist, 2021
- Ultimate Medical Academy, HIPAA Essentials for Healthcare Professionals Certificate
- Central Piedmont Community College, Certificate of Completion – Medical Assistant, Charlotte, NC, 2008
Key Qualifications
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid
- Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
Volunteer Experience
Bessemer City Health Department, Bessemer City, NC, Front Desk Receptionist / Administrative Support, 07/2004, 01/2005, Created new patient folders, completed and filed folders when complete, and entered data into computer., Scheduled and cancelled patient appointments and protected private and confidential information.
Timeline
Client Service Representative
Ciox Health/Mercy Health
01.2022 - Current
Stacker
Mann Hummel Filtration Technology.
04.2021 - 01.2022
Robotics Operator
Amazon
02.2019 - 05.2021
Supervisor / Machine Operator
American & Efird, LLC.
06.2010 - 06.2019
NC Licensed - Certified Nursing Assistant
NC Nursing Academy
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
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