Cynthia "Cyndi" Sowell

• Assisted in client inquiries, ensuring effective communication and timely responses.
• Learned industry regulations, enhancing compliance with operational procedures.
• Engaged with clients to gather information, contributing to accurate data entry processes.
• Met with customers to discuss options, provide information, and answer concerns.
• Acted as a trusted advisor to clients by offering expert guidance and recommendations based on their unique needs and preferences.
• Strengthened client relationships by providing exceptional customer service and addressing concerns promptly.

The second Independent agency with whom I worked. This was mainly a two person office. We worked with walk in clients. We had several companies that we could place business with writing Voluntary and Facility business. All the mail, correspondence and filing was handled by myself.

My first insurance position with an Independent Agency. This was a two person office and we split the duties of filing and mail correspondence. Taking payments and filing claim was equal duty as well.