Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Thomas

Arden

Overview

2021
2021
years of professional experience

Work History

Customer Service Representative

HGS - Hinduja Global Solutions
  • Assisted customers with inquiries and provided accurate information regarding products and services.
  • Assisted customers with payments including capturing bank information, processing immediate payments, and setting up future payments.
  • Processed refunds.
  • Resolved customer complaints by identifying issues and offering effective solutions promptly.
  • Utilized CRM software to document interactions and track customer requests efficiently.

Retention Specialist

Cinch Home Services
Anderson, SC
05.2015 - 06.2020
  • Enhanced customer retention through effective communication and problem resolution strategies.
  • Utilized product knowledge to retain customers.
  • Completed sales applications to add additional products and services
  • Offered incentives to retain customers.

Education

Associate of Science - Business

North Greenville College
Tigerville, SC
12.1986

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Computer proficiency
  • Complaint resolution
  • Payment processing
  • Product knowledge
  • Call management

Timeline

Retention Specialist

Cinch Home Services
05.2015 - 06.2020

Customer Service Representative

HGS - Hinduja Global Solutions

Associate of Science - Business

North Greenville College
Cynthia Thomas