Cynthia Pollitzer
Pikeville,NC
Summary
Accomplished Head Bartender with a proven track record at Buffalo Wild Wings, enhancing customer satisfaction through exceptional service and high-quality cocktails. Expert in cash handling and staff training, Significantly boosted revenue with upselling techniques. Known for a service-oriented mindset and strong communication skills, Consistently developed loyal clienteles and improved team performance.
Overview
19
19
years of professional experience
Work History
Head Bartender
Buffalo Wild Wings
02.2016 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained 6 new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender
Buffalo Wild Wings
10.2014 - 02.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Server
J & K Deli
01.2015 - 02.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
Head Bartender
Itz Sports Bar and Grill
12.2013 - 10.2014
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Kagney's Sports Bar and Grill
08.2005 - 12.2013
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
High School Diploma -
John Adams High School
Miami, FL06.1996
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Strong communication skills
- Taking inventory
- Quality control standards
- POS system proficiency
- Measurement accuracy
- Sanitation
- Sales and upselling techniques
- Customer service expertise
- Service-oriented mindset
Timeline
Head Bartender
Buffalo Wild Wings
02.2016 - Current
Server
J & K Deli
01.2015 - 02.2016
Bartender
Buffalo Wild Wings
10.2014 - 02.2016
Head Bartender
Itz Sports Bar and Grill
12.2013 - 10.2014
Bartender
Kagney's Sports Bar and Grill
08.2005 - 12.2013
High School Diploma -
John Adams High School
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