Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Pollitzer

Pikeville,NC

Summary

Accomplished Head Bartender with a proven track record at Buffalo Wild Wings, enhancing customer satisfaction through exceptional service and high-quality cocktails. Expert in cash handling and staff training, Significantly boosted revenue with upselling techniques. Known for a service-oriented mindset and strong communication skills, Consistently developed loyal clienteles and improved team performance.

Overview

19
19
years of professional experience

Work History

Head Bartender

Buffalo Wild Wings
Wilson, NC
02.2016 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained 6 new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
  • Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Bartender

Buffalo Wild Wings
Fayetteville, NC
10.2014 - 02.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.

Server

J & K Deli
Fayetteville, NC
01.2015 - 02.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Cultivated warm relationships with regular customers.

Head Bartender

Itz Sports Bar and Grill
Fayetteville, NC
12.2013 - 10.2014
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender

Kagney's Sports Bar and Grill
Fayetteville, NC
08.2005 - 12.2013
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.

Education

High School Diploma -

John Adams High School
Miami, FL
06.1996

Skills

  • Staff training and supervision
  • Cash handling expertise
  • Attentive service
  • Strong communication skills
  • Taking inventory
  • Quality control standards
  • POS system proficiency
  • Measurement accuracy
  • Sanitation
  • Sales and upselling techniques
  • Customer service expertise
  • Service-oriented mindset

Timeline

Head Bartender

Buffalo Wild Wings
02.2016 - Current

Server

J & K Deli
01.2015 - 02.2016

Bartender

Buffalo Wild Wings
10.2014 - 02.2016

Head Bartender

Itz Sports Bar and Grill
12.2013 - 10.2014

Bartender

Kagney's Sports Bar and Grill
08.2005 - 12.2013

High School Diploma -

John Adams High School

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Cynthia Pollitzer