Summary
Overview
Work History
Education
Skills
Timeline
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CYNTHIA MENA

Apex

Summary

Organized and dedicated Admin Lead with a proven track record of delivering exceptional medical care to patients and families in fast-paced environments. Bilingual with extensive experience in the medical field, demonstrating keen attention to detail and strong decision-making skills for effective management of multiple concurrent tasks. Committed to performing efficiently, both independently and as part of a collaborative team. Recognized for fostering positive relationships with patients and colleagues, ensuring a supportive and compassionate healthcare experience.

Overview

2026
2026
years of professional experience

Work History

Medical Receptionist

Cornerstone Pediatrics
07.2023 - Current
  • - Coordinated patient scheduling, check-in, check-out, and payments.
  • - Verified insurance coverage and processed authorizations.
  • - Managed multi-line phone system, directing calls and messages.
  • - Maintained accurate patient records in EMR system.
  • - Provided excellent customer service to patients and families in a busy pediatric setting.

Admin Lead

Kamm McKenzie OBGYN
2022 - 01.2023
  • - Executed record filing system to improve document organization and management.
  • - Led employee staff meetings and advised leadership on resources.
  • - Coached new employees on administrative procedures and performance standards.
  • - Communicated effectively with staff, patients, and insurance companies by email and phone.

Medical Secretary / Front Desk

Kamm McKenzie OBGYN
01.2021 - 2022
  • - Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • - Offered solutions to complex challenges regarding scheduling and medical care.
  • - Used computer programs and registration systems to schedule patients for procedures.

Certified Chiropractic Assistant

Atlas Orthogonal Chiropractic
01.2018 - 01.2021
  • - Collaborated with staff to maintain a patient-focused, compassionate environment.
  • - Performed insurance verifications, pre-certifications, and authorizations.
  • - Contacted insurance carriers to determine coverage and sent invoices for services.

Medical Secretary / Front Desk

Columbia Doctors Columbus Circle
01.2014 - 01.2018
  • - Scheduled patient appointments, check-in, check-out, and payments.
  • - Responded to insurance company correspondence regarding coverage.
  • - Provided solutions to challenges in scheduling and conflict resolution.

Medical Secretary / Admin Assistant

Rosh Maternal-Fetal Medicine
01.2011 - 01.2014
  • - Completed clerical duties and administrative tasks for clinic operations.
  • - Referred and screened patients to optimize resources and staff triage.
  • - Managed provider schedules and patient load distribution.

Education

Medical Assistant Certification -

Sanford Brown Institute
New York, NY
01.2006

Skills

  • - Bilingual (English/Spanish)
  • - HIPAA Compliance
  • - Healthcare Management
  • - Medical Terminology
  • - Knowledge of Medical Insurance
  • - Knowledge of EMR Systems
  • - Leadership & Training
  • - Problem-Solving
  • - Computer Literacy
  • - 15 Years Medical Experience

Timeline

Medical Receptionist

Cornerstone Pediatrics
07.2023 - Current

Medical Secretary / Front Desk

Kamm McKenzie OBGYN
01.2021 - 2022

Certified Chiropractic Assistant

Atlas Orthogonal Chiropractic
01.2018 - 01.2021

Medical Secretary / Front Desk

Columbia Doctors Columbus Circle
01.2014 - 01.2018

Medical Secretary / Admin Assistant

Rosh Maternal-Fetal Medicine
01.2011 - 01.2014

Admin Lead

Kamm McKenzie OBGYN
2022 - 01.2023

Medical Assistant Certification -

Sanford Brown Institute

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CYNTHIA MENA