Cynthia King
Tar Heel
Summary
Dynamic and results-driven professional with experience at CommWell Health, excelling in guest service and appointment management. Demonstrated strong interpersonal skills and teamwork, enhancing guest satisfaction. Proven ability to multitask and maintain composure under pressure, while ensuring accurate payment processing and efficient resource use.
Overview
35
35
years of professional experience
Work History
GSA Guest Service Associate
CommWell Health
Tar Heel, NC
02.2008 - Current
- Assisted patients with appointment scheduling, ensuring efficient use of resources.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
Knitting Machine Operator
Westpoint Pepperell
Elizabethtown, NC
08.1991 - 05.2000
- Operated and maintained advanced knitting machines to ensure optimal performance and quality output.
- Delivered exceptional product quality through continuous monitoring of knit samples for defects or inconsistencies in pattern execution.
- Loaded knitters or creels with specific yarn based specifications laid out by production sheets and client orders.
- Observed woven cloth to detect weaving defects.
Education
Associate of Applied Science - Medical Office Administration
Fayetteville Technical Community College
Fayetteville, NC07-2004
High School Diploma -
Tar Heel High School
Tar Heel, NC05-1978
Skills
- Patience and composure
- Check-in and Check-out procedures
- Teamwork
- Time management
- Multitasking
- Teamwork and collaboration
- Insurance verification
- Empathy and patience
Accomplishments
- Achieved Star of the Quarter through effectively helping with m
- Recognized by patients and CommWell Health staff for expedient and effective service.
Timeline
GSA Guest Service Associate
CommWell Health
02.2008 - Current
Knitting Machine Operator
Westpoint Pepperell
08.1991 - 05.2000
Associate of Applied Science - Medical Office Administration
Fayetteville Technical Community College
High School Diploma -
Tar Heel High School
Chose Star of the Quarter 2017 and 2026
Interacting professionally with team members and patients with a positive attitude at all times. Reassuring that Commwell Health is dedicated in offering quality healthcare service