Cynthia Hobbs
Dallas
Summary
Dynamic Patient Service Specialist with extensive experience at Atrium Health Levine Cancer, adept at insurance verification and patient registration. Proven ability to enhance customer service through effective communication and critical thinking. Committed to maintaining confidentiality while providing high-quality support for patient care needs. Skilled in managing sensitive information while ensuring compliance with HIPAA regulations, contributing to an outstanding patient experience.
Overview
6
6
years of professional experience
Work History
Patient Service Specialist
Atrium Health Levine Cancer
Shelby
11.2025 - Current
- Assisted patients with insurance verification and billing inquiries.
- Managed appointment scheduling using electronic health record systems.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Maintained knowledge of current insurance requirements for billing purposes.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Clerical Team Lead Levine Cancer
Atrium Health
04.2024 - 11.2025
- Follows relevant job description requirements for clerical teammates responsible for leading and as applicable to the department (i.e.: Patient Services Specialist, Imaging Specialist, Office Clerk Receptionist, Care Coordination/ Authorization/ Scheduling Specialist, etc.)
- Develops and distributes all required reports and metrics applicable to the department.
- Exhibits exceptional customer service skills and leads and trains others to enhance customer service to the team.
- Identifies variances in performance of the department and works with team members to meet expectations.
- Trains and assists new team members in the onboarding process for the department.
- Reports issues to the department supervisor or manager as applicable that they cannot resolve with recommendations for how to address performance concerns.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
Patient Service Specialist
Atrium Health Levine Cancer
11.2021 - 04.2024
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
- Encourages patient utilization of front-end technology during the registration process.
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
- Assists billing functions accurately and/or directs to appropriate billing office.
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
Patient Service Representative
Metrolina Nephrology
10.2019 - 11.2021
- Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience.
- Encourages patient utilization of front-end technology during the registration process.
- Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter.
- Assists billing functions accurately and/or directs to appropriate billing office.
- Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations.
Education
Associate - Medical Office Administration
Virgina College
Birmingham, AL05.2017
Skills
- Ability to identify and understand issues and problems
- Examines data and draws logical conclusions
- Knowledge of Medicare, HIPAA, and EMTALA rules and regulations
- Insurance verification
- Effective oral communication skills
- Effective written communication skills
- Critical thinking skills
- Understanding of medical terminology
- Understanding of procedures for patient referral
- Patient registration
- Money handling
- Ability to speak effectively to customers
- Ability to present a pleasant, professional demeanor
- Ability to handle sensitive and confidential information
Timeline
Patient Service Specialist
Atrium Health Levine Cancer
11.2025 - Current
Clerical Team Lead Levine Cancer
Atrium Health
04.2024 - 11.2025
Patient Service Specialist
Atrium Health Levine Cancer
11.2021 - 04.2024
Patient Service Representative
Metrolina Nephrology
10.2019 - 11.2021
Associate - Medical Office Administration
Virgina College