Cynthia Burrage
Richfield
Summary
Results-driven Sr. Business Analyst at Netceed, specializing in process development and team collaboration. Successfully led ERP/EDI implementations, significantly enhancing business processes and optimizing vendor EDI management. Expertise in problem-solving and requirements gathering has improved user acceptance testing efficiency. Strong stakeholder relationships have facilitated seamless end-user support and notable workflow improvements.
Overview
30
30
years of professional experience
Work History
Sr. Business Analyst ERP/EDI Analyst
Netceed
Winston Salem
2020.01 - Current
- Identified inefficiencies in business processes and suggested enhancements.
- Identified opportunities for automation of manual processes through technology solutions.
- ERP Implementation.
- Problem Solving.
- Data Validation
- Basic SQL.
- Electronic Data Interchange (EDI) from the ERP side.
- Work with the DBA on EDI requirements for customers.
- Coordinated cross-departmental meetings to establish project requirements.
- Provided prompt support by monitoring issues and conveying solutions to end users.
- Facilitated sessions with the development team to define the solution.
- Documented test cases for validating system functionality against user requirements.
- Identified the needs of EDI customers promptly and efficiently.
- Collaborated with development teams on the development of applications, based on business requirements.
- Determined opportunities to improve workflow for each functional area.
- Defined business requirements and reported them back to stakeholders.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Reviewed support cases and troubleshooting accuracy and identified needed process improvements.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Developed and maintained strong relationships with our end-user community to meet quality expectations.
- Developed and maintained strong relationships with EDI customers to meet quality expectations.
- Developed training materials for users on how to utilize the ERP software effectively.
- Managed user access permissions in accordance with company policies and regulations.
Sr. Business Analyst
Netceed
Winston-Salem
2007.01 - 2019.12
- Pinpointed inefficiencies in business processes and recommended improved policies.
- Identified needs of customers promptly and efficiently.
- Defined business requirements and reported them back to stakeholders.
- Developed a business process to identify and document customer requirements.
- Documented test cases for validating system functionality against user requirements.
- Assisted in the development of user training materials and provided end user support as needed.
- Documented user requirements, developed test plans, conducted unit testing, and provided end user support.
- Provided end-user support for clinical applications, including troubleshooting of issues and resolution.
- Provided support for end users regarding the use of database programs including troubleshooting issues related to data entry process.
Senior Collection Manager
Netceed
Winston-Salem
1996.10 - 2007.12
- Developed strategies and procedures for improving collection efforts.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Ensured timely updates in systems used for tracking customer payments and account status information.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Verified details of transactions, funds received and total account balances.
- Advised delinquent customers on strategies for debt repayment.
- Managed relationships between external vendors providing services related to collections activities.
Education
Lexington Sr High School
Lexington, NC1988-06
Skills
- Process development
- Requirements gathering
- User acceptance testing
- Business process improvement
- Teamwork and Collaboration
- Basic Sql
- Problem Solving
- Data Validation
- Vendor EDI Management
- End User Support
- Issue resolution
- ERP Software
- Team collaboration and interpersonal skills
- Effective verbal and written communication
- Coordination with multiple stakeholders
- Productive independent work
Key Projects
- Jan 2025 - Q2O (Quote to Order) Project. Streamlining Sage X3 with a quote-to-order process to allow for faster, more efficient processing of customer orders.
- Feb 2025 - SOM (Sales Order Mod). Streamlining the order modification process by allowing sales to modify their orders when passing certain validation controls.
- 2021-2025: Ongoing customization of Sage X3 to work more effectively with the business processes.
- 2020-2021: Visual customizations for a more friendly process experience for end users.
- ERP transition 2020-2024: implementation of two companies from legacy systems into a single Sage X3. This was a phased approach (planning, design, implementing, data validation, testing, documentation).
- 2014-2019 - Web-Based Quote/Order Tool - Phased project. Worked with stakeholders to create a tool that allowed our sales department the ability to stay in one interface to service our customers more efficiently.
- 2018 - Procurement tool to allow for process improvement of our drop-ship orders.
- 2018- EDI Order Interface-
Timeline
Sr. Business Analyst ERP/EDI Analyst
Netceed
2020.01 - Current
Sr. Business Analyst
Netceed
2007.01 - 2019.12
Senior Collection Manager
Netceed
1996.10 - 2007.12
Lexington Sr High School