Cynthia Aldridge
Mt Pleasant
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
24
24
years of professional experience
1992
1992
years of post-secondary education
Work History
Restaurant Manager/Owner/Operator
Self employed
Richfield
01.2000 - 11.2023
- Managed daily restaurant operations, ensuring smooth workflow and high customer satisfaction.
- Developed staff schedules to optimize coverage during peak service hours.
- Trained and mentored new employees on service standards and operational procedures.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Event Manager
Self Employed
Albemarle
04.2016 - 03.2023
- Coordinated logistics for various events, ensuring seamless execution and guest satisfaction.
- Developed event concepts and themes tailored to client preferences and objectives.
- Managed vendor relationships, negotiating contracts and securing necessary services.
Education
North Stanly High School
New London, NCSkills
- Efficient in time management for myself and other employees
- Familiar with all state and county food regulations/requirements
- Years of knowledge planning, ordering and executing a weekly menu
- Experienced in customer service
- Food safety
- Event planning
- Scheduling efficiency
- Effective communication
- Team leadership
- Time management
- Conflict resolution
- Catering coordination
- Restaurant operations management
- Food plating and presentation
- Shift management
- Order delivery practices
- Stable work history
- Recipes and menu planning
- Schedule coordination
- Staff management
- Labor and food cost control
- Purchasing and cost control
- Menu development
- Inventory control and record keeping
- Food service background
References
References available upon request.
Timeline
Event Manager
Self Employed
04.2016 - 03.2023
Restaurant Manager/Owner/Operator
Self employed
01.2000 - 11.2023
North Stanly High School