CYNDAL PUCKETT
West End,NC
Summary
Ambitious individual with strong organizational and multitasking skills. Ready to apply knowledge and my skills to any challenge.
Overview
2025
2025
years of professional experience
Work History
Sales Representative
Carolina Power & Generators
12.2023 - Current
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Scheduled all in home assessments.
- Worked with Generac on scheduling quotes for new customers.
Maintenance Coordinator
Carolina Power & Generators
10.2023 - Current
- Developed maintenance reports to assess program success and inform operational decisions.
- Oversaw equipment and parts inventory.
- Tracked maintenance activity using Excel software.
- Boosted customer satisfaction by ensuring all maintenance tasks were completed within promised timeframes, maintaining strong communication throughout process.
- Scheduled and oversee maintenance.
Dispatch Supervisor
Carolina Air Heating & Cooling
10.2021 - 09.2023
- Generated and maintained weekly and monthly reports of data entry progress
- I manage an excel spread sheet of revenue of Installs and monthly numbers
Commercial Dispatcher
Carolina Air Heating & Cooling
03.2021 - 09.2023
- Managed commercial techs in routing/ scheduling
- Taking all inbound calls in reference to commercial properties
Parts And Authorization
Carolina Air Heating & Cooling
11.2020 - 09.2023
- Assisted in the purchasing of parts from multiple vendors
- Maintaining purchase order numbers
- Pulling parts from warehouse to ensure technicians have exactly what they need to take care of customers HVAC systems
- Taking multiple calls from technician's / vendors for accuracy of parts with correct model and serial numbers
- Making numerous outbound calls to customers with parts ETA & scheduling repairs
Dispatcher
Carolina Air Heating & Cooling
06.2019 - 09.2023
- Conducted performance reviews for team members to identify areas of improvement
- Maintained accurate records of all customers, insured all technician routes were proficient
- Investigated issues within dispatch and developed solutions to prevent future occurrences
- Two plus years using ServiceTitan platform, expert knowledge application and implementation
- I have trained ServiceTitan to onboarding employees both office and field technician's
- Performed regular audits on driver logs for accuracy and compliance with regulations
- Created and implemented daily dispatch plans to ensure customer service levels were met
- Making multiple outbound calls as well as taking inbound as they come in
- Managed employee scheduling across multiple shifts within the department
- Assisted with the development of new policies related to dispatch operations as needed
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Collaborated with other departments as needed to resolve any conflicts
- Identified areas where cost savings could be achieved while maintaining high levels of customer service
- Trained, coached and mentored new hires in dispatch operations
- Maintained a high number of maintenance customers to make sure HVAC cleanings were done in a timely manner
Banquet Server
Pinehurst Resort
09.2012 - 09.2015
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prepared and served food and beverages to customers
- Greeted and accommodated guests, building positive experience from first interaction
- Memorized menu to help diners make informed meal choices
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Monitored food and beverage levels to satisfy customer needs
- Delivered customer checks and securely processed credit card or cash payments
- Used good communication skills to reduce guest dissatisfaction
- Provided exceptional service to guests at corporate and social events in a professional and friendly manner
- Delivered food and beverages from staging areas to guests
- Assisted with the set-up and breakdown of banquet rooms
Room Service Server
Pinehurst Resort
- Set up food and beverage requirements in guest rooms to foster pleasurable experiences
- Gained extensive knowledge of food and beverage items, as well as preparation techniques and presentation standards
- Followed hotel's portion control policies by checking procedures precisely
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Engaged with guests to maximize satisfaction with food and service
- Monitored restaurant activity to determine seating and dining flow
- Closed out podium at end of shift and maintained order and organization
- Helped bus tables and ran food to patrons during high-volume periods
- Greeted customers and provided them with menus
- Managed multiple phone lines efficiently during peak hours of operation
- Assisted in seating guests and managing the wait list
Education
High School Diploma -
Pinecrest High School
05.2014
Skills
- Dispatcher Monitoring
- Schedule Coordination
- Schedule Oversight
- Customer Relationship Management
- Routing Orders
- Positive Communication Skills
- Maintaining Call Metrics
- Driver Routing
- Customer Service Standards
- Problem Assessment
Timeline
Sales Representative
Carolina Power & Generators
12.2023 - Current
Maintenance Coordinator
Carolina Power & Generators
10.2023 - Current
Dispatch Supervisor
Carolina Air Heating & Cooling
10.2021 - 09.2023
Commercial Dispatcher
Carolina Air Heating & Cooling
03.2021 - 09.2023
Parts And Authorization
Carolina Air Heating & Cooling
11.2020 - 09.2023
Dispatcher
Carolina Air Heating & Cooling
06.2019 - 09.2023
Banquet Server
Pinehurst Resort
09.2012 - 09.2015
Room Service Server
Pinehurst Resort
High School Diploma -
Pinecrest High School
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