Curtis Gause
Raleigh
Summary
.
Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Developed key transferable skills within fast-paced banking environment, including customer service excellence and financial transaction accuracy. Demonstrates strong analytical abilities and adeptness in problem-solving, with focus on enhancing client satisfaction and operational efficiency. Seeking to transition into new field where these skills can be leveraged to drive success and innovation.
Overview
6
6
years of professional experience
Work History
Apple Card/Apple Pay Tier 2 Support Advisor
Apple
07.2023 - Current
- Diagnosing resolve a wide array of technical issues, utilizing problem-solving skills to guide customers through solutions
- I educate customers on the features and functionality of the Apple products enhancing their experience
- I investigate and resolved customers issues, such as unauthorized transactions, payments, disputes, and technical problems and it's integration with the Apple wallet.
- I addressed inquiries related to account set up, billing, transactions, rewards, and card features.
- Cross trained in every department of the company, such as technical support, media services, Mac support, etc.
- Mentor junior advisors, fostering a supportive team environment focused on growth and learning.
- Help customers, understand fees, interest, rewards, and credit terms.
Client Service Representative (Remote) Supervisor
Bank of America
10.2018 - 06.2023
- Addressed questions about credit card products, services, account balances, interest, fees, fees, and transactional details.
- Handled and resolved customers concerns such as unauthorized transactions, billing disputes, and card replacements.
- Assisted customers who were victims of fried, theft, or identity, theft by reviewing suspicious activity.
- Updated customer information, provided mobile, banking support, processed address changes, and managed card/account activation, and deactivation.
- Assisted customers with refunding overpayments on their credit cards through our refund system.
- Maintained regular follow ups to check on account satisfaction.
- Conducted team meetings to ensure metrics were met with the company.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Education
Associate of Arts - Accounting And Finance
Cape Fear Community College
Wilmington, NCHigh School Diploma -
Penn Foster Highschool
08-2019
Skills
- Time management
- Critical thinking
- Compliance awareness
- Written communication
- Client confidentiality
- Relationship building
- Training and mentoring
- Client relationship management
Timeline
Apple Card/Apple Pay Tier 2 Support Advisor
Apple
07.2023 - Current
Client Service Representative (Remote) Supervisor
Bank of America
10.2018 - 06.2023
Associate of Arts - Accounting And Finance
Cape Fear Community College
High School Diploma -
Penn Foster Highschool
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