Curtis Crawford Jr.
Charlotte
Summary
Dynamic professional with a strong work ethic and proven customer service skills. Successfully resolved conflicts, enhancing customer loyalty and satisfaction. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Experienced in project management and material procurement from Shawn Boat Dock Construction, ensuring high-quality outcomes while optimizing resources. Adaptable team player committed to exceeding expectations.
Overview
7
7
years of professional experience
Work History
Landscaper
Crawford Enterprise Landscaping
09.2023 - Current
- Maintained grounds by trimming, weeding, and general clean-up.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Customer Service Representative
Spectrum
09.2020 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Care Representative
Alorica
06.2019 - 10.2020
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained up-to-date knowledge of product and service changes.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
Dock Builder
Shawn Boat Dock Construction
08.2018 - 06.2019
- Used different types of materials for decking and railing construction.
- Managed project budgets effectively, balancing cost efficiency with high-quality outcomes.
- Enhanced deck quality by selecting the most appropriate materials and ensuring proper installation techniques.
- Streamlined processes for material procurement, optimizing inventory management and minimizing waste.
- Maintained positive working relationships with vendors, securing competitive pricing on materials without compromising quality.
- Maximized project success by conducting thorough site assessments, evaluating potential challenges and addressing clients'' specific needs.
Education
Charlotte Learning Academy
Charlotte, NC06-2019
Skills
- Strong work ethic
- Heavy lifting
- Flexible and adaptable
- Customer service
- Team collaboration
- Data entry
- Critical thinking
- Active listening
- Problem resolution
- Call center operations
- Documentation
- Account updating
Timeline
Landscaper
Crawford Enterprise Landscaping
09.2023 - Current
Customer Service Representative
Spectrum
09.2020 - 03.2023
Customer Care Representative
Alorica
06.2019 - 10.2020
Dock Builder
Shawn Boat Dock Construction
08.2018 - 06.2019
Charlotte Learning Academy
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