Summary
Overview
Work History
Education
Skills
Timeline
Generic

Curtis Barbee

Franklin

Summary

Dynamic professional with a proven track record at Yankee Candle, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in inventory management and preventive maintenance, ensuring operational efficiency and brand loyalty. Dependable and reliable, committed to delivering exceptional results.

Overview

18
18
years of professional experience

Work History

Delivery Driver

Triple M Logistics
08.2024 - Current
  • Operated delivery vehicle safely to transport goods efficiently.
  • Ensured timely deliveries by following designated routes and schedules.
  • Loaded and unloaded packages, maintaining organization during transit.
  • Communicated with dispatch regarding delivery status and any issues encountered.

Customer Service Representative

Drake Tax Software
09.2018 - 07.2024
  • Assisted customers with inquiries, providing accurate information and resolving issues effectively.
  • Managed high-volume calls, ensuring timely responses to customer requests and concerns.
  • Collaborated with team members to enhance service delivery and improve overall customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

Kodak Alaris
08.2015 - 08.2018
  • Maintained detailed records of customer interactions using CRM software for future reference.
  • Implemented feedback mechanisms to gather insights and improve service processes.
  • Trained new staff on customer service protocols and company policies, fostering a supportive environment.
  • Developed knowledge base articles to streamline response times for common customer inquiries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Assistant Store Manager

Yankee Candle
04.2010 - 07.2015
  • Led daily store operations, ensuring optimal customer service and satisfaction.
  • Trained and mentored staff on product knowledge and sales techniques.
  • Developed and implemented inventory management strategies to reduce shrinkage.
  • Analyzed sales reports to identify trends and improve merchandising efforts.
  • Enhanced visual displays to attract customers and increase foot traffic.
  • Resolved customer inquiries and complaints effectively, maintaining brand loyalty.

Security Officer

United States Air Force, USAF
07.2007 - 04.2010
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols to identify and address potential security risks.
  • Responded promptly to alarms and incidents, coordinating with law enforcement as needed.
  • Maintained detailed logs of daily activities and incidents for reporting purposes.

Education

High School Diploma -

Northern High
Durham, NC

No Degree - Computer Certifications

My CC
Raleigh
06-2016

Skills

  • Positive attitude
  • Customer service
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Installation and repair
  • Maintenance and repairs
  • Mechanical Knowledge
  • Documentation and reporting
  • Preventive Maintenance

Timeline

Delivery Driver

Triple M Logistics
08.2024 - Current

Customer Service Representative

Drake Tax Software
09.2018 - 07.2024

Customer Service Representative

Kodak Alaris
08.2015 - 08.2018

Assistant Store Manager

Yankee Candle
04.2010 - 07.2015

Security Officer

United States Air Force, USAF
07.2007 - 04.2010

High School Diploma -

Northern High

No Degree - Computer Certifications

My CC

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Curtis Barbee