Wholesale Parts Manager
Waynesville Cycle Center
2004 - 2025
- Oversaw daily operations of wholesale parts department, ensuring efficient inventory management.
- Developed and implemented process improvements to enhance order fulfillment accuracy.
- Managed vendor relationships, negotiating terms to optimize procurement costs.
- Trained and mentored team members on best practices for parts handling and customer service.
- Analyzed sales data to forecast demand and adjust inventory levels accordingly.
- Led cross-functional collaboration with service departments to streamline parts distribution processes.
- Spearheaded cross-functional collaboration efforts between the wholesale parts department and other teams within the organization in order to streamline processes and improve communication channels overall.
- Developed and implemented successful marketing strategies to promote parts sales and increase market share.
- Analyzed sales data to identify trends, forecast demand, and inform purchasing decisions for optimal inventory levels.
- Fostered a positive work environment characterized by open communication, mutual respect, and shared commitment to achieving outstanding results as a team.
- Increased customer satisfaction through prompt resolution of issues related to orders or product quality concerns.
- Maximized profitability by consistently seeking out new business opportunities and driving growth within existing accounts.
- Collaborated closely with the sales team to provide exceptional customer service and support while driving up-sales opportunities.
- Maintained current knowledge of industry trends, regulations, and competitor activities in order to make informed business decisions regarding part offerings and strategic partnerships.
- Implemented a comprehensive quality control process, ensuring that all incoming parts met or exceeded industry standards before being sold to customers.
- Coordinated closely with other departments such as finance and logistics to ensure smooth operations across all business functions.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Identified opportunities to reduce lead times and improve inventory management.
- Supervised and trained staff on product knowledge and customer service.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Ordered parts for customers, repair shops and all departments for use in motorcycles, atv's and side by sides.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.