TALEO
Cameron A. Shaw
Leave Of Absence Administrator, Case Management, Customer Service, & Recruiting Professional
Raleigh
Summary
Leave of Absence administrator for: FMLA, CFRA,PDL, TDI, USERRA, personal, and medical leave of absence. Creator of LOA policies and helps implement on a nationwide scale. Customer Service & Case Management Expert with over 4 years of experience in Auto-insurance, Recruiting, and Human Resources. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Leave of Absence Business Partner
Swissport USA
2 2022 - Current
- Oversees from start to finish case load of 100+ leave files ranging from: ADA, FMLA, CFRA, WA PFL, MA PFL, NY PDL, USERRA, Voluntary Leave, and Medical Leave of absence
- Created a training program to train Station HR teams on nationwide scale with LOA practices
- Updates and maintains key account info, holding weekly calls with field HR to go over all LOA needs
- Initiates and conducts interactive process from start to finish, consulting with C-suite, On-site Management, Local HR, and corporate HR
- Monitored accounts, ledgers and reporting systems to comply with regulatory requirements and corporate policy standards.
- Identified opportunities to use technology and automation to enhance communication between teams and achieve business success.
- Developed work plans, gathered and synthesized data, led analyses and implemented recommendations to define, structure and execute strategic and operational initiatives.
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Kept meticulous records of all correspondence with customers for future reference.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
- Mentored junior staff members, equipping them with the skills needed to excel in their roles.
- Delivered insightful data-driven recommendations that informed key decision-making processes within the organization.
- Facilitated change management processes during organizational restructuring efforts, ensuring smooth transitions for affected employees.
- Enhanced overall productivity by conducting thorough analyses of existing systems and recommending improvements.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Developed and implemented strategies to enhance partner relations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Talent Acquisition Business Partner
Swissport USA
08.2021 - 02.2022
- Uses TALEO, Indeed.com, and social media (LinkedIn, Facebook) to source candidates into pipeline for positions spanning across 15+ airport stations on the East Coast
- Oversees recruitment process from application to new-hire onboarding, establishing HR appointments, drug-testing, and background checks for hires
- Uses daily/weekly/monthly/yearly spreadsheets to log and follow candidate pool, number of hires made vs those leaving the company
- Creates marketing materials used for in-person hiring events and social media blasts to drive applications
- Manages 50+ job openings across multiple states, creating job boards on Indeed.com
- Cold-calls over 50 candidates a day while utilizing Calendly for scheduled interviews
- Utilizes Indeed.com virtual hiring events, exceeding 75+ attendees
- Travels to Stations to host in-person events, coordinating event space, on-site drug-testing, and New Hire paperwork for a full-cycle Interview-to-offer process
- Averages 10+ hires a day and 50+ a week
- Helps train new TAPB hires on our processes, helping create streamlined work process'
- Developed and maintained courteous and effective working relationships
- Improved operations through consistent hard work and dedication
- Achieved Top-Recruiter status for the South East team for 3 consecutive weeks
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Resolved problems, improved operations and provided exceptional service
- Exceeded goals through effective task prioritization and great work ethic
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Casualty Adjuster
Allstate
03.2021 - 03.2021
- Reviewed new files to determine current status of injury claim and to develop plan of action
- Created spreadsheets to track claims, monitor claim status, and report challenges faced while analyzing and thinking of ways to overcome workplace barriers
- Oversees a caseload of 150+ cases
- Uses analytical skills to ensure claims are properly filed, sorted, and processed
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims
- Handles sensitive data pertaining to customer data (IE: Social security numbers, Medicare/Medicaid numbers, Address, Date of Birth, Tax ID numbers, etc.)
- Process payments and settle claims with authority of $5,000
- Ensures financials on cases are within appropriate reserve and updated as needed
- Negotiates with customers, medical providers, and insurance companies on an agreed price for services and products rendered
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Manages customer logs, emails, and database to ensure all contact info is up-to-date, properly stored, and accurately reported
- Assists in on-boarding of new employees with newly implemented Work-from-Home protocols
COVID Resource Center Associate - HR Coordinator
Amazon & Apex Systems
08.2020 - 03.2021
- Handled over 100 Leave of Absence cases daily, working with STD, LTD, FMLA, and un-paid leave requests
- Partnered with Disability and Leave services team for ongoing case support
- Analyzed leave of absence status in relation to company and Federal policy
- Led multiple training sessions with new frontline associates and managers
- Assisted in roll out of new protocols for over 500 associates
- Communicated with local and state health departments to track spread of COVID-19
- Met with teammates 1-on-1 for coaching
- Used Federal, State, and company regulations to meet quality standards
- Answered 75+ in-bound calls to assist employees with Leave of Absence policies and apply appropriate benefits to their case
- Consulted with on-site HR and Corporate HR to ensure employee files are updated correctly, properly stored
- Advised site HR with updates with cleared return-to-work dates, extended leave requests, and badge reactivation
- Researched and developed new training techniques for new-hires, helped implement new HR modifications and work paths
- Held a 97.9% quality score month-to-month
Leasing Consultant
Banner Property Management
03.2020 - 08.2020
- Recruited new leads to tour apartments, followed up, and helped with decision making
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Verified tenant incomes and other information before accepting lease applications
- Processed, screened, and filed all applications
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Created and implemented social media marketing posts on Instagram & FaceBook
- Placed warm calls to leads to generate foot traffic for virtual and in-person tours
- Completed weekly Market Survey tools to ensure appropriately placed in rental market for the triangle area
- Assisted Property Manager and Assistant Manager with COVID-19 policy and procedures in compliance with State ordinances and company procedures
- Helped create COVID-19 protocol for public access areas within the community
- Distributed and followed up on tenant renewal notices
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
Liability & Bodily Injury Claims Specialist
Allstate
03.2019 - 03.2020
- Managed and organized 100+ files and ensured file compliance with company, state, and federal policy
- Created new call talking paths and helped train 25 adjusters on new processes
- Trained other claims staff members on proper handling and evaluation of injury claims
- Joined a hybrid pilot team to test new team stratification and implement new processes
- Assisted in clerical duties: Processes and Reviews correspondence, filing documents according to business needs, desk management
- Offered unmatched, exceptional, and thorough customer service to over 50+ customers daily, answers inquiry calls and emails, creating detailed memos and records of all calls and customer interactions
- Answered questions posed by insured and attorneys
- Reviewed local and regional business goals, assists in ensuring proper handling of customer files
- Communicated with other insurance companies on liability and bodily injury claims decisions
- Licensed in Property & Causality Adjusting
- Worked with ICD-9&10 coding, familiar with CPT medical coding
- Analyzed medical bills, records, and invoices to appropriately file and handle
- Issued payments to medical providers
- Consulted with medical billing professionals and tools to ensure proper billing practices were used
- Partnered with legal counsel on litigation cases
Bodily Injury Adjuster
GEICO
04.2018 - 03.2019
- Listened and assessed customers needs to handle claim from start to finish
- Examined claims forms and other records to determine insurance coverage
- Managed a case load of 200+ files on a consistent basis
- Offered suggestions and gave advise on claims process
- Kept thorough record of all customer interactions
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability
- Instructed customers on beneficial programs and enroll customers in promotions and claims products
- Maintained strict confidentiality handling documents and files
- Evaluated potential gains and risks based on situational complexity
- Followed up with customers to ensure optimal outcomes were met and settle claims within established authority
- Ordered medical bills and records, evaluated injury case, and negotiated files to settlement
- Drafted investigative reports covering phases of investigation in each case
Liability Claims Adjuster
GEICO
07.2017 - 05.2018
- Assisted in updating and maintaining customer files, managing a case load of 50-250 cases dependent on business need
- Used multiple software's, including MSOffice, to delegate and work assigned tasks
- Reviewed company goals in a team-setting to ensure team efficiency was optimal
- Informed customers on policy rules and regulations appropriate to their claim
- Followed company and federal mandates to ensure continuity across claims process
- Actively participated in Continuing Education on new policies and procedures and to keep license in compliance with state law
- Worked on a work task-force to identify problem areas and brainstorm solutions to enhance customer satisfaction
- Substantiated legitimate claims and denied unjustified claims
Assistant Manager & Sales Associate
Kirklands
10.2014 - 08.2017
- Motivated and fostered a positive work environment
- Assisted with scheduling a team of 25 employees
- Trained new associates and management members on customer retention, best business practices, and sales techniques
- Recruited new sales associates and assistant managers using our HRIS system and social media outlets
- Updated and assisted with time-keeping management 25+ employees, including weekly payroll administration
- Mentored and coached associates who struggled with customer retention and credit card metrics as well as mentored associates on sales techniques and inventory management
- Canvased sales trends to increase foot traffic
- Executed marketing promotions, promoted daily sales
- Analyzed and interpreted daily sales goals, marketing promotions, and floor sets
- Assisted in continuing support and training for new and existing associates
- Trained and conducted orientation for new sales associates and management
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Increased sales revenues by promoting complementary products and educating customers about store promotions
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume
Education
BBA - Human Resources Management
Mercer University - BBA Human Resources Management
Macon, GA 08.2012 - 05.2017
Skills
Talent acquisition
Accident scene and Coverage investigations
Training development
File and records management
Recruitment
Software
Claims Management
HRIS
Google Business Tools
MS Office Suite
ADP Time Management
Certification
Certified Leave Management Specialist (DMEC)
Timeline
Certified Leave Management Specialist (DMEC)
02-2022
Talent Acquisition Business Partner
Swissport USA
08.2021 - 02.2022
Casualty Adjuster
Allstate
03.2021 - 03.2021
COVID Resource Center Associate - HR Coordinator
Amazon & Apex Systems
08.2020 - 03.2021
Leasing Consultant
Banner Property Management
03.2020 - 08.2020
Liability & Bodily Injury Claims Specialist
Allstate
03.2019 - 03.2020
Bodily Injury Adjuster
GEICO
04.2018 - 03.2019
Liability Claims Adjuster
GEICO
07.2017 - 05.2018
Assistant Manager & Sales Associate
Kirklands
10.2014 - 08.2017
BBA - Human Resources Management
Mercer University - BBA Human Resources Management
08.2012 - 05.2017
Leave of Absence Business Partner
Swissport USA
2 2022 - Current
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