Crystel Galloway
Raleigh
Summary
Dedicated Customer Service Specialist with exceptional prioritization and multitasking skills in a fast-paced environment. Adept at handling escalated customer support issues and working collaboratively to achieve personal and business goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Open Desk
Raleigh
02.2022 - Current
- Made outbound calls to doctor offices and hospitals to obtain worker's compensation information. The information is input into our system, so that the claim can be processed.
Bio Pharmaceutical IMS Specialist
Syneos Health (inVentiv) - GSK Pharmaceuticals
Cary
08.2021 - 10.2022
- Customer Service to ensure that data is processed and is correct. All documents are accurate and submitted in a timely manner. Processing invoices for trial medications for payment and corresponding with vendors an sponsors.
Customer Service Representative
Tri Tech Labs
Leland
09.2019 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Unit Assistant
Silver Stream Nursing And Rehabilitation Center
Wilmington
08.2017 - 08.2018
- Organized patient records in accordance with established protocols.
- Provided administrative support to the nursing team and other healthcare professionals.
- Performed basic clerical duties such as filing paperwork, photocopying documents, faxing documents.
Customer Service Representative
Xerox
Cary
10.2015 - 01.2017
- Answered customer inquiries about health insurance and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions, and comments for future reference.
Education
Sociology/ Criminal Justice
Shaw University
Raleigh, NC05.2024
High School Diploma -
E A Laney
Wilmington, NC06.2012
Skills
- Data Entry
- Inbound and Outbound Calling
Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
References
References available upon request.
Timeline
Customer Service Representative
Open Desk
02.2022 - Current
Bio Pharmaceutical IMS Specialist
Syneos Health (inVentiv) - GSK Pharmaceuticals
08.2021 - 10.2022
Customer Service Representative
Tri Tech Labs
09.2019 - 04.2021
Unit Assistant
Silver Stream Nursing And Rehabilitation Center
08.2017 - 08.2018
Customer Service Representative
Xerox
10.2015 - 01.2017
Sociology/ Criminal Justice
Shaw University
High School Diploma -
E A Laney