Summary
Overview
Work History
Education
Skills
Accomplishments
BEST EMPLOYEE OF THE MONTH
Timeline
Generic

Crystal Whitley

Charlotte

Summary

Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices.

Talented Dietary Aide skilled in nutrition and food preparation. Accustomed to caring for large numbers of patients in nursing home and hospital settings. Skilled in daily food prep, stocking and cleaning.

Overview

2
2
years of professional experience

Work History

Workstation Technician

Atruim Health
05.2025 - Current

Proved successful working within tight deadlines and a fast-paced environment.

  • Excellent communication skills, both verbal and written.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Followed standard recipes, menus and apportions according to established standards.
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Customer Service Associate

Walgreens
05.2024 - 03.2025
  • Maintain inventory control by reviewing systems and replenishing products
  • Assisting lead in maintaining standards in the store according to food standard practice
  • Increase sales through the use of excellent customer service
  • Assist customers in locating products in the store
  • Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
  • Loaded, unloaded and stocked daily shipments and weekly truck deliveries.
  • Analyzed trends in order processing errors and complaints and developed strategies for improvement.

Quality Apparel Specalist

Goodwill Industries Store & Donation Center
01.2024 - 03.2024
  • Developed strong rapport with customers and created positive impression of business.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Examined products for imperfections and defects
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.

Education

High School Diploma -

Virtual Highschool CMS
01.2023

Skills

  • Inventory Management
  • POS System Trained
  • Customer support
  • Problem resolution
  • Quality assurance
  • Product merchandising
  • Food handling safety
  • Healthcare
  • Nutrition knowledge
  • Dietary guidelines
  • Sanitation practices
  • Cleaning and sanitizing

Accomplishments

  • Achieved certification by completing team work, being a headworker with accuracy and efficiency at the hospital.
  • Many awards, for walgreens, as well as Atrium Heath

BEST EMPLOYEE OF THE MONTH

  • Employee of the month certificate received when working for Walgreens including, getting a yearly raise.

Best Hard worker Employee award -while working at Atrium Health

Timeline

Workstation Technician

Atruim Health
05.2025 - Current

Customer Service Associate

Walgreens
05.2024 - 03.2025

Quality Apparel Specalist

Goodwill Industries Store & Donation Center
01.2024 - 03.2024

High School Diploma -

Virtual Highschool CMS
Crystal Whitley