Crystal Warlick
Shelby,NC
Summary
Dedicated career administrative professional well-versed in communications, records maintenance, and team building. 25+ years of experience in an array of both clerical and medical environments and prepared to bring a wealth of experience to the City of Gastonia. Excellent inter-office organizational skills, and ready to adapt and thrive and achieve results. Able to work collaboratively within diverse teams to achieve organizational goals and adapt to changing needs with a focus on compassionate communication and improved workflow efficiency. Demonstrates a commitment to quality service and exceptional standards with continual company financial sustainability in mind. Strong history of problem-solving and project management skills , with a proven ability to handle multiple tasks effectively and efficiently while delivering results and driving organizations forward.
Overview
21
21
years of professional experience
Work History
Patient Access Representative
Spartanburg Medical Center
10.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Accurately completed a quality registration in the HIS system that maintained the integrity of demographic and financial information required for clinical and billing functions for every patient encounter.
Patient Financial Counselor
Rutherford Regional Medical Center
11.2021 - 10.2022
- Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
- Negotiated payment plans with patients, maintaining a high rate successful payments.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Improved cash flow by proactively monitoring aging accounts receivables and implementing effective collection strategies.
- Educated patients on available financial assistance programs, guiding them through application processes when needed.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Developed customized payment solutions based on individual patient needs, promoting long-term account sustainability.
- Facilitated timely resolution of outstanding balances by connecting patients with appropriate resources and support.
- Enhanced efficiency of billing process by advocating for adoption of electronic health records and billing systems.
Processing Assistant III
Cleveland County Health Department
05.2004 - 10.2016
- Streamlined data entry tasks for faster turnaround times and increased productivity.
- Assisted team members in meeting deadlines, ensuring timely completion of all projects.
- Facilitated smooth communications between departments involved in project processing, resulting in reduced delays and improved outcomes.
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
- Contributed to the achievement of company goals by consistently meeting or exceeding performance targets in processing tasks.
- Improved processing efficiency by implementing new software tools and workflow techniques.
Education
Associate of Applied Science - Office Systems- Medical
Cleveland Community College
Shelby, NC05.2000
Skills
- Multitasking and organization
- Appointment scheduling
- Phone and email etiquette
- EMR
- Money handling
- Quality assurance
- Relationship building
- Regulatory compliance
- Policy understanding
- Records maintenance
- Multi-channel communication
- Attention to detail
- Caring and empathetic
- Administrative and office support
- Data collection
- Calm and effective under pressure
- Patient confidentiality and data security
- MS Office Suite
- 50 WPM typing speed
Timeline
Patient Access Representative
Spartanburg Medical Center
10.2022 - Current
Patient Financial Counselor
Rutherford Regional Medical Center
11.2021 - 10.2022
Processing Assistant III
Cleveland County Health Department
05.2004 - 10.2016
Associate of Applied Science - Office Systems- Medical
Cleveland Community College
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