Crystal Ward
Oxford,NC
Summary
Knowledgeable professional with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Owner/Operator
BB & Sutton Commercial Services, LLC
Oxford, NC
10.2023 - Current
- Streamlined operational processes to enhance efficiency and reduce costs
- Collaborated with senior management to align operational strategies with organizational goals
- Analyzed market trends to identify opportunities for operational enhancements and business growth
- Monitored budget and utilized operational resources
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives
- Continued industry research in order to stay up-to-date on best practices, equipment and chemicals
- Developed proficiency in industry-specific software programs such as QuickBooks, Excel, and Jobber
- Utilized Quickbooks, Microsoft Excel and Jobber software to manage quotes, invoices, and payments
- Operated high-pressure washing equipment to clean surfaces effectively and efficiently
- Inspected equipment regularly to ensure proper functionality and minimize downtime during operations
- Resolved customer concerns regarding service quality, fostering positive client relationships and satisfaction
- Delivered timely and efficient pressure washing services for commercial and residential clients, resulting in high customer satisfaction
- Enhanced equipment performance by conducting regular maintenance on pressure washing systems
Family Manager
Ward Family
Oxford, North Carolina
03.2021 - Current
- Coordinated daily schedules and activities to ensure efficient family routines
- Trained and mentored 3 younger family members in time management and responsibility skills
- Managed household budgeting and expense tracking, optimizing resource allocation
- Developed personalized educational plans to support children's learning milestones
- Implemented organizational systems for household management, enhancing productivity
- Oversaw meal planning and preparation, promoting healthy eating habits within the family
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed
- Fostered independence in 3 children by teaching them essential life skills such as time management, organization, and self-care techniques
Assistant Barn Manager
Legend Hill Farm
Rougemont, NC
06.2019 - 08.2023
- Assisted in caring for 12-15 high performance dressage horses to ensure optimal health and safety
- Enhanced barn cleanliness with thorough daily maintenance and sanitation procedures
- Collaborated with veterinary professionals to address complex health issues in a timely manner, ensuring optimal care for all animals housed within the facility
- Expanded knowledge of best practices in horse care through ongoing research and industry networking opportunities
- Optimized resource use through responsible allocation of feed, bedding materials, and other consumable items
- Increased productivity by organizing supplies inventory management system that streamlined material access for tasks
- Facilitated efficient operations by maintaining accurate records on animal health, treatments, and feeding schedules
- Supported a positive work environment with effective communication among team members and supervisors
- Maintained barn structures by performing regular inspections and coordinating necessary repairs or improvements
- Examined animals for signs of sickness and overall herd health
- Observed animals and notified supervisor of signs of illness
Assistant Farm Manager
Pura Vida Farms, L.L.C.
Bahama, NC
05.2018 - 06.2019
- Feed 600 head of livestock (horses, sheep, goats, pigs, cows, alpacas, chickens, ducks, geese, turkeys)
- Milk livestock (cows, sheep, goats)
- Unload trucks of hay
- Scheduling employees, vet and farrier
- Sell animals and meat
- Safely and efficiently operate farm equipment
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques
Education
High School Diploma -
Wakefield High School
Raleigh, NC06-2016
Skills
- Operations oversight
- Equipment operation
- Inventory management
- Strategic planning
- Financial analysis
- Budget development
- DOT compliance
- Financial planning
- Client relationship management
- Preventative maintenance
- Customer service
Timeline
Owner/Operator
BB & Sutton Commercial Services, LLC
10.2023 - Current
Family Manager
Ward Family
03.2021 - Current
Assistant Barn Manager
Legend Hill Farm
06.2019 - 08.2023
Assistant Farm Manager
Pura Vida Farms, L.L.C.
05.2018 - 06.2019
High School Diploma -
Wakefield High School