Crystal Smith
Ramseur
Summary
A highly motivated and customer-focused professional with extensive experience in customer satisfaction and money handling. Proven track record of building strong client relationships, swiftly resolving complex inquiries, and ensuring the delivery of exceptional service that enhances customer loyalty and retention. Expert in managing financial transactions with precision, maintaining cash balances, and executing financial operations efficiently and accurately. Adept at fostering a positive customer experience while upholding company standards and maintaining financial integrity. Known for exceptional communication skills, a keen attention to detail, and a strong commitment to exceeding both individual and organizational goals in dynamic, fast-paced environments.
Overview
5
5
years of professional experience
Work History
Warehouse Custodian
Sizemore Group
01.2025 - Current
- Perform daily cleaning and sanitizing of restrooms, offices, classrooms, hallways, and public spaces.
- Sweep, mop, vacuum, and polish floors to maintain cleanliness and prevent safety hazards.
- Empty trash bins, recycling containers, and dispose of waste in compliance with environmental standards.
- Monitor and replenish cleaning supplies, ensuring proper stock levels and equipment functionality.
- Complete routine maintenance tasks, including light bulb replacements, minor repairs, and emergency response.
- Assist with setting up and breaking down for special events and meetings.
- Ensure safe handling and disposal of chemicals and cleaning products according to safety guidelines.
- Report maintenance issues, safety concerns, and necessary repairs to facility management.
Cashier Team Lead
Shortstops
01.2023 - 01.2024
- Leadership & Supervision:
Lead and motivate a team of 2 cashiers, ensuring adherence to company policies, high levels of customer service, and performance standards. Provide guidance, coaching, and constructive feedback to improve individual and team efficiency. - Customer Service Excellence:
Delivered exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring a smooth and friendly checkout experience. Managed escalations and complex transactions to maintain customer satisfaction. - Cash Handling & Accuracy:
Supervised daily cash operations, including balancing registers, overseeing cash drawers, and ensuring accuracy in financial transactions. Conducted cash reconciliations and resolved discrepancies in a timely manner. - Team Coordination & Scheduling:
Managed cashier schedules, ensuring optimal coverage during peak hours. Collaborated with management to adjust staffing levels as needed to support store operations and enhance customer experience. - Training & Development:
Onboarded and trained new cashiers in POS systems, cash handling procedures, customer service best practices, and company policies. Provided ongoing coaching to ensure continuous skill development and performance improvement. - Inventory & Reporting:
Assisted with inventory management and ensured the checkout area was stocked and organized. Compiled and submitted daily sales reports, transaction summaries, and customer feedback to store management. - Compliance & Security:
Enforced company policies, including cash handling and returns/exchange processes, while ensuring compliance with legal requirements and health & safety standards. Monitored for potential security risks and implemented proactive measures to reduce theft. - Operational Support:
Contributed to store operations by assisting with opening and closing procedures, managing customer traffic, and resolving operational challenges in a fast-paced environment.
Assistant Store Manager
Quikcheck
04.2020 - 12.2022
- Supervised Daily Operations: Managed day-to-day activities of the gas station, ensuring smooth operations and adherence to company standards.
- Staff Leadership & Training: Supervised and trained a team of 2 employees, providing guidance on customer service, safety protocols, and operational procedures.
- Customer Service Excellence: Delivered exceptional service to customers, addressing inquiries, resolving issues, and handling customer complaints in a timely and professional manner.
- Inventory Management: Monitored stock levels of fuel, convenience store products, and supplies, placing orders and managing inventory control to prevent shortages or excess.
- Cash Handling & Financial Management: Managed cash registers, performed cash reconciliation, and ensured accurate financial transactions. Responsible for deposits and balancing the till.
- Health & Safety Compliance: Ensured all safety regulations, environmental guidelines, and cleanliness standards were consistently met. Monitored fueling operations to prevent safety hazards.
- Sales & Marketing Support: Promoted and upsold store products and services, boosting sales and meeting revenue goals.
- Problem Resolution: Handled operational issues, equipment malfunctions, and customer concerns, escalating issues to upper management as necessary.
- Team Scheduling: Created employee schedules, ensuring adequate coverage during peak hours and managing labor costs.
- Compliance & Reporting: Ensured compliance with all local, state, and federal regulations, including environmental and fuel safety guidelines. Prepared daily, weekly, and monthly reports for upper management.
Education
High School Diploma -
Southern Gilford High School
Greensboro, NC06-2000
Skills
- Cleaning techniques
- Chemical handling
- Waste disposal
- Floor maintenance
Timeline
Warehouse Custodian
Sizemore Group
01.2025 - Current
Cashier Team Lead
Shortstops
01.2023 - 01.2024
Assistant Store Manager
Quikcheck
04.2020 - 12.2022
High School Diploma -
Southern Gilford High School
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