Crystal Robinson
Waxhaw
Summary
Dynamic professional with extensive experience at Support Inc, adept at client advocacy and community networking. Proven track record in developing individualized care plans and facilitating interdisciplinary collaboration. Skilled in trauma-informed care and problem-solving, enhancing family engagement and access to vital resources. Committed to fostering positive relationships and driving impactful community initiatives.
Overview
34
34
years of professional experience
Work History
Fidelity Wraparound Facilator
Support Inc
11.2025 - Current
- Assessed client needs to develop individualized care plans tailored to specific family circumstances.
- Coordinated resources effectively, connecting families with essential support services available in the community.
- Facilitated interdisciplinary team meetings to ensure alignment on client goals and progress tracking.
- Implemented family engagement strategies to promote active participation in the support process.
- Streamlined communication channels between families and service providers, improving response times.
- Identified barriers to service access and worked collaboratively to develop solutions.
- Conducted regular follow-ups with families to ensure sustained engagement and support.
- Integrated feedback from families into service adjustments, fostering a client-centered approach.
Social Worker Supervisor/ Social Worker
Surry County DSS
02.2023 - Current
- Facilitated case management meetings to develop and implement individualized service plans for clients.
- Conducted comprehensive client assessments to identify needs and recommend appropriate resources.
- Developed and executed training programs for staff to enhance service delivery and compliance.
- Monitored and evaluated client progress, adjusting intervention strategies as necessary.
- Advocated for client rights and access to services within the community and agency framework.
- Guided social workers in effective documentation practices for accurate case record maintenance.
- Supported families in navigating complex social systems, enhancing their access to needed services.
- Implemented best practices for ethical case management, ensuring client confidentiality and respect.
- Managed crisis intervention situations, providing immediate support and resources to clients in distress.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
Weekend Residential Manager
InReach
05.2020 - Current
- Coordinated recreational activities for residents, promoting physical and mental well-being.
- Managed weekend operations, ensuring seamless functionality and adherence to organizational standards.
- Implemented community engagement initiatives, fostering positive relationships with residents and local partners.
Community Engagement Specialist
Union County DSS
06.1992 - 01.2023
- Coordinated outreach events that connected community members with vital resources and support services.
- Engaged with local leaders to build strategic partnerships, enhancing program visibility and outreach.
- Coordinated logistics for community events, ensuring seamless execution and participant satisfaction.
- Established regular communication channels with stakeholders to sustain engagement and collaboration.
- Provided resource referrals to residents, connecting them with essential services and support networks.
- Collaborated with cross-functional teams for the development and implementation of targeted marketing campaigns.
- Enhanced community relations by organizing and executing outreach programs and events.
- Developed communication materials promoting organizational initiatives, ensuring clarity and engagement with diverse audiences.
Education
No Degree - Sociology
High Point College
High Point, NCBachelor of Science - Human Services
Wingate University
Wingate, NC12-1995
Skills
- Strength-based approach
- Behavioral support
- Mental health awareness
- Data collection
- Community networking
- Trauma-informed care
- Problem-solving
- Time management
- Family engagement
- Decision-making
- Relationship building
- Client advocacy
Timeline
Fidelity Wraparound Facilator
Support Inc
11.2025 - Current
Social Worker Supervisor/ Social Worker
Surry County DSS
02.2023 - Current
Weekend Residential Manager
InReach
05.2020 - Current
Community Engagement Specialist
Union County DSS
06.1992 - 01.2023
No Degree - Sociology
High Point College
Bachelor of Science - Human Services
Wingate University