Open To Work
Crystal Proffitt
Youngsville
Work Preference
Summary
Detail-oriented healthcare provider with extensive experience in patient care and administrative tasks. Proficient in coordinating care plans, monitoring vital signs, and educating families on effective care techniques. Adaptable and reliable, dedicated to enhancing patient outcomes through compassionate support and teamwork.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Certified Home Hospice Aide
Amedisys
Franklinton
05.2025 - Current
- Provided compassionate personal care to terminally ill patients in home settings.
- Assisted terminally ill patients with bathing, grooming and dressing.
- Monitored vital signs and reported changes to healthcare team promptly.
- Monitored patients' mental status and reported changes to supervising clinician.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Educated families on care procedures and emotional support techniques, enhancing their ability to provide effective home care.
- Educated family members on how to provide safe patient care in the home setting.
- Offered companionship and emotional support to enhance patient well-being.
- Provided emotional support to patients and families, fostering a trusting environment through active listening and empathetic responses.
- Supported patients in preserving their dignity during personal care activities during difficult times.
- Supported grieving families by offering compassionate listening and emotional reassurance during difficult times.
- Participated in team meetings that focused on quality improvement initiatives.
- Completed documentation accurately and timely according to standards set by regulatory agencies.
- Maintained accurate records of services provided according to state regulations and agency policies and procedures.
Independent Contractor / Driver
Amazon Flex
Durham
01.2024 - Current
- Manage a high volume of deliveries, averaging [45] stops per day.
- Deliver packages to various locations within designated timeframes, ensuring timely and accurate deliveries.
- Utilize GPS navigation to optimize routes, improving delivery efficiency.
- Recorded deliveries, capturing recipient signatures and delivery times for accurate tracking.
- Ensure safe handling and transportation of fragile or sensitive items.
- Delivered exceptional customer service, promptly resolving inquiries or issues during deliveries.
- Conducted vehicle inspections and maintenance checks, ensuring operational safety and reliability.
Youth Program Education Assistant
NC DHHS
Butner
05.2024 - 10.2024
- Applied behavior management strategies and positive reinforcement techniques to foster a positive learning environment.
- Supported individuals with behavioral challenges to enhance emotional regulation and social skills.
- Assisted teachers in classroom management and student engagement activities.
- Supported special education programs with individualized learning strategies and resources.
- Facilitated communication between students, teachers, and parents regarding academic needs.
Patient Care Coordinator
Transitions LifeCare
Raleigh
05.2018 - 02.2024
- Coordinated patient assessments and scheduled home visits, ensuring timely and effective care delivery.
- Communicated with families and healthcare professionals to align care plans and address patient needs.
- Prioritized and triaged emergent patient needs, ensuring timely interventions.
- Managed inbound inquiries and referrals for hospice and palliative care services, enhancing access to critical support.
- Processed insurance authorizations and documentation in compliance with policy standards.
- Maintained HIPAA-compliant documentation in Netsmart and ensured confidentiality.
Mental Health Technician
Holly Hill Hospital
Raleigh
10.2021 - 12.2021
- Administered prescribed medications and monitored vital signs to ensure patient stability.
- Monitored patient responses to treatment and documented progress to inform care adjustments.
- Supported therapeutic activities and counseling sessions, promoting patient engagement and safety.
- Collaborated with healthcare providers to ensure accurate and timely care.
Certified Nursing Assistant (CNA)
Center Peace Home HealthCare & Companion Services
Fuquay-Varina
08.2011 - 04.2018
- Supported patients with daily activities, ensuring comfort and dignity during transfers, meal preparation, and hygiene tasks.
- Collaborated with multidisciplinary teams to develop and implement individualized care plans.
- Tracked and documented client progress, contributing to effective adjustments to behavior plans.
- Facilitated crisis management through de-escalation techniques, adhering to established protocols to maintain safety.
Patient Care Technician
Fresenius Medical Care
Clayton
12.2015 - 04.2016
- Supported dialysis patients by operating machines and monitoring vital signs to ensure effective treatment.
- Maintained patient comfort and safety during hemodialysis to promote a positive treatment experience.
- Monitored vital signs and reported changes to nursing staff.
- Assisted patients with daily activities and personal hygiene tasks.
- Prepared and maintained medical equipment for patient treatments.
Certified Nursing Assistant (CNA)
Universal Health Care
Lillington
01.2014 - 02.2015
- Delivered direct patient care, assisting with daily living activities and personal hygiene to enhance resident comfort and well-being.
- Collaborated with nursing staff to maintain continuity of care, ensuring residents received consistent and personalized treatment.
Certified Nursing Assistant (CNA)
Comfort Keepers
Cary
07.2011 - 01.2012
- Supported clients with daily living activities, maintained clean environment, and provided timely medication reminders to ensure well-being.
- Gained insights into client needs through direct caregiving, enhancing personalized care and support.
Assistant Manager
Northlake Foods
Virginia Beach
02.2003 - 02.2009
- Oversaw food service operations, managing inventory and supervising staff to ensure smooth daily functioning.
- Maintained food quality and customer service standards, leading a team to enhance overall dining experience.
- Managed inventory, ensuring stock levels met operational demands.
- Trained staff on operational procedures and best practices for efficiency.
- Collaborated with team to enhance customer service and satisfaction levels.
Education
Associate Degree - Health And Medical Records Management
Miller Motte College
Wilmington, NC12-2014
Skills
- End-of-life care
- Patient support
- Vital signs monitoring
- Medication administration
- Care coordination
- HIPAA compliance
- Behavioral health management
- Patient advocacy
- Medical office administration
Certification
- CPR Certification
- BLS (Basic Life Support) Certification
- AED Certification
Timeline
Certified Home Hospice Aide
Amedisys
05.2025 - Current
Youth Program Education Assistant
NC DHHS
05.2024 - 10.2024
Independent Contractor / Driver
Amazon Flex
01.2024 - Current
Mental Health Technician
Holly Hill Hospital
10.2021 - 12.2021
Patient Care Coordinator
Transitions LifeCare
05.2018 - 02.2024
Patient Care Technician
Fresenius Medical Care
12.2015 - 04.2016
Certified Nursing Assistant (CNA)
Universal Health Care
01.2014 - 02.2015
Certified Nursing Assistant (CNA)
Center Peace Home HealthCare & Companion Services
08.2011 - 04.2018
Certified Nursing Assistant (CNA)
Comfort Keepers
07.2011 - 01.2012
Assistant Manager
Northlake Foods
02.2003 - 02.2009
Associate Degree - Health And Medical Records Management
Miller Motte College