Crystal Powell
Cerro Gordo
Summary
Results-driven professional with a strong background in financial services. Skilled in problem-solving and effective communication, ready to enhance customer experiences and drive service excellence.
Overview
19
19
years of professional experience
Work History
Stay at home Mom
n/a
Cerro Gordo
10.2019 - Current
- Completed day-to-day duties accurately and efficiently.
- Home schooled our son.
Retail Banker II
Woodforest National Bank
Whiteville
05.2017 - 10.2019
- Assisted customers with account inquiries and financial product selection.
- Educated clients on banking services and digital banking tools available.
- Managed daily cash transactions and ensured compliance with bank policies.
- Collaborated with team members to enhance customer service strategies.
- Resolved customer issues efficiently, maintaining a positive banking experience.
- Assisted customers with account inquiries, deposits, withdrawals, transfers, loan applications, and other transactions as needed.
- Greeted customers and identified customer needs to provide appropriate banking services.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Balanced cash drawer daily and maintained accurate records of all transactions conducted at the branch.
- Performed teller duties such as cashing checks, accepting deposits and payments, processing money orders and travelers' checks.
- Identified cross-selling opportunities to meet customer needs and referred products to increase sales volume.
Customer Service Representative II
BB&T
Whiteville
01.2007 - 11.2014
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints through effective communication and problem-solving.
- Educated clients on services and promoted available financial products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- I took incoming calls from clients in regards to their accounts.
- I assisted on the loan line as well as online banking.
- I provided floor support and took escalated calls from clients.
Education
High School Diploma -
East Bladen Highschool
Elizabethtown Skills
- Financial product knowledge
- Problem solving
- Time management
- Cash management
- Customer relationship management
- Conflict resolution
- Attention to detail
Timeline
Stay at home Mom
n/a
10.2019 - Current
Retail Banker II
Woodforest National Bank
05.2017 - 10.2019
Customer Service Representative II
BB&T
01.2007 - 11.2014
High School Diploma -
East Bladen Highschool