Crystal Overton
Jacksonville
Summary
Dynamic and dedicated professional with a strong background in customer service at Atrium Healthcare. Proven ability to enhance patient satisfaction through effective scheduling and HIPAA compliance. Recognized for critical thinking and problem-solving skills, consistently improving service delivery and operational efficiency. A quick learner committed to fostering positive relationships and achieving results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Spark
Jacksonville, NC
08.2024 - Current
- Delivered food orders promptly to ensure customer satisfaction.
- Navigated routes efficiently using GPS technology for timely deliveries.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
Patient Service Representative
Atrium Healthcare
High Point, NC
08.2020 - 08.2024
- Assisted patients with scheduling appointments and managing inquiries efficiently.
- Utilized electronic health record systems to maintain accurate patient information.
- Supported front desk operations by greeting patients and verifying insurance details.
- Collaborated with medical staff to ensure seamless patient flow and service delivery.
Customer Service Representative
Alorica
Greensboro, NC
03.2016 - 08.2020
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Collaborated with team members to develop solutions for complex customer issues, improving resolution times.
- Trained new representatives on company policies and customer service best practices, fostering a supportive environment.
- Monitored performance metrics to identify trends and implement process improvements for operational efficiency.
Education
High School Diploma -
Seeds of Life
Skills
- Customer service
- Critical thinking
- Scheduling
- Product knowledge
- HIPAA compliance
- Insurance verification
- Problem-solving
- Quick learner
- Hardworking and responsible
Certification
- Epic Training - 2020
Timeline
Delivery Driver
Spark
08.2024 - Current
Patient Service Representative
Atrium Healthcare
08.2020 - 08.2024
Customer Service Representative
Alorica
03.2016 - 08.2020
High School Diploma -
Seeds of Life