Crystal Mickens
Fayetteville
Summary
Dynamic Team Leader at Eaton Corporation with a proven track record in coaching and conflict resolution. Successfully enhanced team performance through effective relationship building and quality improvement initiatives. Skilled in overseeing daily activities and enforcing safety procedures, fostering a secure and productive work environment. Committed to achieving operational excellence and team motivation.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Team Leader
Eaton Corporation
04.2012 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
Correctional Officer
NCDOC
06.2008 - 02.2011
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Booked new inmates into facility and processed inmates for release.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Established positive working relationships and maintained boundaries with resident offenders.
- Supervised inmates during meals, recreation and other activities.
- Enforced rules and regulations to maintain order among inmates.
Education
No Degree - Electrical Wiring
Fayetteville Technical Community College
Fayetteville, NC04-2012
High School Diploma -
Robeson Community College
Lumberton, NC06-2003
Skills
- Complaint resolution
- Coaching
- Mentoring
- Deadline management
- SOP adherence
- Team motivation
- Conflict resolution
- Leading team meetings
- Overseeing daily activities
- Task delegation
- Quality improvement
- Giving constructive feedback
- Teamwork and collaboration
- Work Planning and Prioritization
- Team supervision
- Relationship building
- Problem-solving
Timeline
Team Leader
Eaton Corporation
04.2012 - Current
Correctional Officer
NCDOC
06.2008 - 02.2011
No Degree - Electrical Wiring
Fayetteville Technical Community College
High School Diploma -
Robeson Community College
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