Summary
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Work History
Education
Skills
References
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Crystal Clark

Garner

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Also, very well at verifying insurances.

Outgoing and friendly Optometric Tech experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations.

Overview

15
15
years of professional experience

Work History

Front Desk Receptionist/Optometric Technician

North Wake Eye Care
08.2023 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments
  • Assisted with insurance questions and eligibility
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Helped patients with ordering contact lenses
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Verified insurance information for correct copays and eligibility of benefits
  • Confirmed appointments, communicated with clients, and updated client records.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.

Optometric Technician

Clarity Vision
07.2022 - 08.2023
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Maintained inventory levels and accurate records of contact lenses
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Identified issues during preliminary exam and addressed concerns with physician.


Lead Ophthalmic Technician

Porter Ophthalmology
06.2010 - 07.2022
  • Measured intraocular pressure using Goldman, Tonopen or I-Care tonometry process.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Measured and recorded visual acuity
  • Conducted Humphrey Visual Field Testing
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans. (refractive and cataract surgeries)
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Assisted physician with laser procedures for vision corrective actions.
  • Worked well with patients, staff and manufacturing representatives to carry out successful office- and patient-related work each day.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Cleaned or sterilized ophthalmic or surgical instruments.
  • Reviewed inventory levels to check medications and other materials, placed orders and restocked supplies to meet forecasted needs.
  • Worked with surrounding hospitals to schedule and reserve rooms for surgeries
  • Lead tech duties included direct reporting to Ophthalmologist, Practice administrator and supervising up to 5 techs

Education

High School Diploma -

Garner High School
Garner, NC
06.1995

Skills

  • Customer service
  • Effective communication skills
  • Efficient cash/credit transactions
  • Professional telephone communication
  • Accurate data entry
  • Scheduling appointments
  • File organization
  • Proficient in multi-line telephone systems

References

Anna Goodwin 919-272-0498

Laurie Joyner 919-628-3909

Maranda Burgess 912-504-8924

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Timeline

Front Desk Receptionist/Optometric Technician

North Wake Eye Care
08.2023 - Current

Optometric Technician

Clarity Vision
07.2022 - 08.2023

Lead Ophthalmic Technician

Porter Ophthalmology
06.2010 - 07.2022

High School Diploma -

Garner High School

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