Crystal Broadhurst
Fuquay-Varina
Summary
Experienced Medical Assistant with 15 years in patient care, focused on improving clinic efficiency through effective EHR management. Enhanced patient satisfaction while ensuring regulatory compliance in dynamic clinical settings. Strong communicator committed to fostering trust in patient interactions and adapting to evolving healthcare needs.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Medical Assistant
Raleigh Family Practice
Raleigh, NC
06.2023 - 04.2025
- Monitored and documented vital signs, ensuring accurate records of blood pressure, temperature, pulse rate, and respiratory rate.
- Managed coordination of specialist referrals, streamlining patient access to necessary medical services.
- Oversaw patient scheduling to streamline clinic operations and improve care delivery.
- Scheduled appointments with specialists on behalf of clients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
Medical Assistant
Cary Cardiology
Cary, NC
01.2023 - 05.2023
- Held a temporary position, contributing to team objectives and project completion.
- Monitored and documented vital signs to ensure precise patient assessments.
- Conducted electrocardiograms (EKGs) to ensure accurate patient assessments and diagnostics.
- Provided comprehensive education on medication usage and aftercare strategies to improve patient compliance.
- Executed rapid response protocols during emergencies to ensure clinic safety and operational efficiency.
Medical Assistant
Peak Cardiology
Apex, NC
05.2022 - 01.2023
- Executed vital sign assessments and EKG procedures to enhance overall patient care quality.
- Ensured accuracy of medical records by documenting patient data, test results, and treatment plans.
- Coordinated patient appointment scheduling to optimize workflow and ensure timely access to care for patients.
- Streamlined referral processes to specialists and diagnostic facilities, promoting prompt service delivery.
Medical Assistant
Avance Care
Holly Springs, NC
06.2020 - 05.2022
- Monitored and documented vital signs during patient assessments, including blood pressure, pulse, oxygen levels, temperature, and respiration rates.
- Executed medication protocols to ensure effective patient treatment.
- Prepared sterile equipment and provided essential assistance during minor surgical operations to ensure procedural efficiency.
- Performed specimen collection and conducted routine analyses to ensure accurate laboratory results.
Medical Assistant
Family Medicine in Downtown Tarboro
Tarboro, NC
09.2018 - 06.2020
- Assisted physicians during examinations and procedures to improve overall patient care quality.
- Documented vital signs to ensure accurate monitoring of patient health.
- Administered medications to patients. Assisted healthcare professionals in minor surgeries. Conducted basic lab tests and EKGs for patient assessment.
- Resolved patient inquiries efficiently to enhance overall patient experience.
- Guaranteed HIPAA compliance through rigorous enforcement of patient privacy protocols.
Head Medical Assistant
AllMed Clinic
Raleigh, NC
03.2014 - 10.2018
- Facilitated training sessions for new medical assistants on office protocols and clinical procedures.
- Streamlined referral processes to specialists, ensuring adherence to physician guidance.
- Monitored and maintained stock levels of medical supplies to ensure readiness for clinical requirements.
- Conducted regular audits and training sessions to maintain compliance with HIPAA regulations, ensuring patient privacy and confidentiality standards.
- Exhibited expertise in electronic health record systems to ensure precise patient documentation.
- Facilitated staff meetings to review and analyze updates on policies and healthcare regulations.
- Managed patient medical records to support high-quality healthcare services through electronic health record systems.
- Enhanced team dynamics and morale through proactive and clear communication with coworkers.
Education
Associate's degree - Medical Assistant
Gwinnett Technical College
Raleigh, NC08-2011
Technical school - Certified Nursing Assistant
Wake Technical Community College
Raleigh, NC12-2002
Skills
- Blood draw and sample handling
- Patient assessment and education
- Knowledge of HIPAA standards
- Insurance verification processes
- Patient triage
- Patient communication
- Physician communication
- Patient communication
- Effective time management
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Medical Assistant
Raleigh Family Practice
06.2023 - 04.2025
Medical Assistant
Cary Cardiology
01.2023 - 05.2023
Medical Assistant
Peak Cardiology
05.2022 - 01.2023
Medical Assistant
Avance Care
06.2020 - 05.2022
Medical Assistant
Family Medicine in Downtown Tarboro
09.2018 - 06.2020
Head Medical Assistant
AllMed Clinic
03.2014 - 10.2018
Technical school - Certified Nursing Assistant
Wake Technical Community College
Associate's degree - Medical Assistant
Gwinnett Technical College