Criston Gaddy

• Scheduled and coordinated surgeries, ensuring optimal utilization of operating rooms and resources.
• Communicated with patients to confirm appointments and provide pre-operative instructions.
• Managed electronic health records, maintaining accuracy and confidentiality of patient information.
• Monitored surgical schedules for changes, adjusting as necessary to accommodate urgent cases.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.

Gather and organize medical records to support billing operations

• Oversaw daily operations, ensuring adherence to policies and procedures.
• Trained new staff on best practices and operational workflows.
• Coordinated scheduling and resource allocation for optimal efficiency.
• Implemented process improvements that enhanced team productivity.
• Enhanced patient experience by streamlining administrative processes and coordinating with medical staff.
• Led the selection process for new employees, identifying qualified candidates who contributed positively to the practice culture.
• Managed daily operations for a busy medical practice, ensuring efficient workflow and timely care delivery.
• Coordinated with insurance companies on billing issues, ensuring accurate claims processing for patients'' benefits coverage.
• Ordered all office supplies and kept check on inventory levels.
• Addressed and remedied all patient or team member issues.
• Provided supervision and management to team of support personnel.