CRISTINA MORALES
Asheville
Summary
Dedicated and customer-focus professional with strong communication and problem-solving skills. Recognizing as Employee of the Year at FIRC Group, Inc. for outstanding performance and commitment to excellent service. Bilingual in English and Spanish, with the ability to effectively assist, diverse customers, and resolve issues effectively. Known for active listening, teamwork, and maintaining a positive attitude in fast-paced environments while consistently delivering high-quality customer experiences.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
FIRC Group, Inc.
Asheville
03.2024 - 01.2026
- Handled billing inquiries and payment transactions accurately and promptly.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customer in both English and Spanish, improving communication and increasing customer satisfaction.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Milan Hotel Group
Asheville
08.2021 - 03.2024
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Processed reservations and managed check-in/check-out procedures efficiently.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Responded proactively and positively to rapid change.
Education
Associate of Science -
Asheville-Buncombe Technical Community College
Asheville, NCSkills
- Computer proficiency
- Communication
- Payment processing
- Active listening
- Problem solving
- Appointment scheduling
- Data entry
- Billing management
- Bilingual communication
Languages
Spanish, Full Professional
Timeline
Customer Service Representative
FIRC Group, Inc.
03.2024 - 01.2026
Customer Service Representative
Milan Hotel Group
08.2021 - 03.2024
Associate of Science -
Asheville-Buncombe Technical Community College