Cristina Brown

Greeted and checked in clients for appointments to ensure smooth operations.
Provided front desk support by monitoring office supplies and maintaining a clean environment.
Answered multi-line phone system, assisted clients, and routed calls efficiently.
Scheduled and rescheduled appointments based on client needs.
Prepared and processed letters, forms, and memos to facilitate communication.
Acted as liaison between students and counselors for scheduling and service coordination.
Responded to inquiries from students, faculty, and staff throughout university.
Maintained confidentiality of student records and appointments at all times. Operate scheduling software and electronic medical record systems. Assist with copying, filing, scanning, and uploading documents to the client's chart for documentation purposes. Assist with departmental compliance and policy implementation.

• Efficiently processed payments, deposits, and balanced those transactions in a timely manner. Provided good customer service via face-to-face and telephone contact. I responded to and sent emails to provide and receive various information pertaining to the job. Point person on processing of Faculty Staff Waivers. Sorted, distributed, filed, and scanned office mail daily. Worked independently and/or with the group, when necessary, in a timely manner. Works diligently with co-workers to complete all daily tasks. Assisted with documenting and processing all relevant forms and paperwork pertaining to job-related tasks. Recorded and documented confidential information related to students' records. Kept records according to the office retention policy. Used office-related machines such as desktop computers, laptops, scanners, and copiers.