Cristian Amortegui
Wake Forest
Summary
Organized and experienced in handling cash, processing payments and cementing patron relationships with excellent interpersonal abilities. Proven history of carefully managing funds to reduce discrepancies. Service-oriented team member with articulate communication skills and friendly demeanor.
Friendly offering more than 3 years of retail experience. Organized and enthusiastic with expertise in accurately processing payments and maintaining high levels of customer satisfaction in all interactions.
Familiar with scheduling and technology, customer service and compliance. Strong time management and conflict resolution skills. Excellent record of keeping damages and claims with good results.
Overview
7
7
years of professional experience
Work History
Cashier
Cookout
05.2017 - 07.2017
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed and resolved differences between accounting information and cash drawer
- Organized and reported on financial information to document payment histories and assist with sound financial accounting
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Assisted customers with special services, account updates and promotional options
Cashier
Subway
01.2018 - 03.2018
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Reviewed and resolved differences between accounting information and cash drawer
- Reviewed weekly sales circulars and monitored price changes
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Assisted customers by answering questions and fulfilling requests
- Assisted customers with special services, account updates and promotional options
Furniture Mover
All American
06.2018 - 01.2019
- Used hand-held scanners and physical logs to accurately track item movements.
- Managed efficient transportation of over [100] [furniture] materials each day across [Location].
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded, unloaded and sorted cargo as part of accurate and efficient shipments.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Packed boxes according to correct service and quality standards to uphold 98% customer satisfaction rate.
- Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Arranged items at destination according to customer requests and instructions.
Machine Operator
Blind Industries
02.2019 - 10.2019
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Read and interpreted blueprints and schematics for production runs.
- Maintained equipment performance by lubricating and cleaning components.
Packer ,picking and Shipping
Solucion Unlimited
11.2019 - 02.2020
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Quickly and properly wrapped and boxed and items, maintaining uniformity to meet fulfillment targets.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Kept detailed records of inventories using [], resulting in increased order accuracy.
- Kept detailed records of inventories using [Software], resulting in increased order accuracy.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked inventory and selected products from specific locations based upon availability.
- Monitored outgoing packages for proper labels and accurate address information.
Scanner and Shipment
Amazon
03.2020 - 11.2022
- Gathered, sorted and scanned documents to enter into computer system.
- Organized documents by color coding, classifying and indexing under special headings and categories.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Package Handler
Millennium
11.2020 - 03.2021
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Machine Operator Assembler
Wireless Industry Association
03.2021 - 05.2022
- Followed tooling instructions and product specifications to determine and implement operational sequences.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
- Maintained equipment performance by lubricating and cleaning components.
Packer and Shipment
Peter Millar
04.2021 - 07.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Completed daily orders with expert picking and packing of shipments.
- Quickly and properly wrapped boxed and items, maintaining uniformity to meet fulfillment targets.
- Quickly and properly wrapped and boxed [Type] and [Type] items, maintaining uniformity to meet fulfillment targets.
- Measured product sizes, packaging equipment needed and packing options.
Picking Packer
PBM
07.2021 - 09.2022
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
Package Scanner
Implus Footcare LLC
10.2021 - 03.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Recorded each completed job in equipment use log.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Virtual Customer Service Representative
Latino Community Credit Union
03.2022 - 05.2023
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for members.
- Conducted customer service training sessions for new team members.
- Documented and updated member records in Software to record interactions and facilitate follow-up.
- Helped members navigate website to order Product or Service online for added convenience and access to larger inventory.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on member needs.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Resolved member complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Followed-up with online quotes via email and phone to answer questions.
- Assisted members with product questions to facilitate online ordering process.
- Investigated and resolved member inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Reached out to customers after completed requests to suggest additional service or products.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with members and staff.
- Delivered exceptional customer service to every member by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted available products and services to members during service, like credit cards and loans.
Finance and Accounting Assistant
Ineos Automotive
10.2023 - 01.2024
- Greeted guests with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Refund payments.
Education
High School Diploma -
Rolesville High School
Rolesville, NCSkills
- Payment handling
- Inventory controls
- Equipment monitoring
- Load security
- Problem-solving skills
- Cleanliness
- Physical fitness
- Time management
- Verbal and written communication
- Adaptable nature
- Confidentiality
Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recipient of the best dancer Award in 2006,2015 for national SAS COLOMBIA .
my hobby sometimes is dance and acting
I like to dance been doing this almost my whole life and I received many awards as a dancer, about acting I like movies, cameras and everything about entertainment.
Additional Information
I am bilingual, I speak Spanish is my first language and I speak English fluently.
Timeline
Finance and Accounting Assistant
Ineos Automotive
10.2023 - 01.2024
Virtual Customer Service Representative
Latino Community Credit Union
03.2022 - 05.2023
Package Scanner
Implus Footcare LLC
10.2021 - 03.2022
Picking Packer
PBM
07.2021 - 09.2022
Packer and Shipment
Peter Millar
04.2021 - 07.2022
Machine Operator Assembler
Wireless Industry Association
03.2021 - 05.2022
Package Handler
Millennium
11.2020 - 03.2021
Scanner and Shipment
Amazon
03.2020 - 11.2022
Packer ,picking and Shipping
Solucion Unlimited
11.2019 - 02.2020
Machine Operator
Blind Industries
02.2019 - 10.2019
Furniture Mover
All American
06.2018 - 01.2019
Cashier
Subway
01.2018 - 03.2018
Cashier
Cookout
05.2017 - 07.2017
High School Diploma -
Rolesville High School
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