Cristhian Anderson
Charlotte
Summary
Detail-oriented member services representative with experience in loan processing and small business account management. Adept at resolving member inquiries and training new team members to improve service standards. Seeking opportunities to apply skills in a fast-paced, team-oriented environment.
Overview
3
3
years of professional experience
Work History
Senior Member Services Representative
Latino Community Credit Union
Charlotte
02.2026 - Current
- Processed loan applications as credit cards, personal loans, secured personal loans, secured credit cards and guided members through approval steps.
- Digital Banking expert supporting members with onboarding, troubleshooting, and maximizing the use of online and mobile banking platform.
- Expert in opening and managing Small Business accounts, ensuring accuracy, compliance, and an excellent member experience
- Trained and mentored new team members on best practices, processes, procedures and policies.
Member Service Representative
Latino Community Credit Union
Charlotte
02.2025 - 02.2026
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services available.
- Handled member complaints and resolved issues effectively.
- Answered incoming calls regarding membership benefits and services.
- Identified opportunities for cross-selling additional products or services based on member needs.
Vault Teller
Latino Community Credit Union
Charlotte
05.2024 - 02.2025
- Processed cash transactions efficiently for members at community-focused credit union.
- Collaborated with team to ensure compliance with security protocols and procedures.
- Monitored daily cash levels to support operational needs of the credit union.
- Trained new staff on bank procedures, enhancing team performance and service quality.
- Performed cash handling duties including counting currency, coins and checks.
- Managed inventory of valuable items through regular audits and tracking systems.
Sales Associate
H&M Hennes & Mauritz
Charlotte
05.2023 - 10.2024
- Processed customer payments by cash or credit card, ensuring accuracy and speed.
- Assisted customers with inquiries, enhancing their shopping experience.
- Maintained clean, organized cash handling area to support smooth transactions.
Education
Bachelor of Accounting and Finance -
National Autonomous University of Honduras
Honduras01-2022
Skills
- Loan processing
- Digital banking
- Small business accounts
- Product knowledge
- Customer service
- Sales experience
- Money handling
- Training and mentoring
- Team building
- Problem solving
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Senior Member Services Representative
Latino Community Credit Union
02.2026 - Current
Member Service Representative
Latino Community Credit Union
02.2025 - 02.2026
Vault Teller
Latino Community Credit Union
05.2024 - 02.2025
Sales Associate
H&M Hennes & Mauritz
05.2023 - 10.2024
Bachelor of Accounting and Finance -
National Autonomous University of Honduras