Crista Johnston

• Assist customers with account inquiries and service requests.
• Promote bank products and services to enhance customer engagement.
• Process transactions accurately and efficiently at the teller window.
• Maintain compliance with banking regulations and company policies.
• Collaborate with team members to improve customer service delivery.
• Handle cash management tasks, including deposits and withdrawals.
• Support daily branch operations by organizing paperwork and documentation.
• Open new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
• Process deposits, withdrawals, loan payments and other financial transactions.
• Maintain the cash drawer limits by following exact procedures for transactions and strong security protocols.
• Provide customer service to clients by answering questions, resolving complaints and processing transactions.
• Balance currency, coin and checks in cash drawers at ends of shifts.
• Promote bank products such as debit cards, credit cards and overdraft protection to existing customers.
• Set up new accounts and services for customers, and explain important restrictions, benefits, and requirements.
• Assist in the training of new hires on the service line.
• Operate as a vault teller and backup vault teller to the current custodian as needed.
• Help with sales and customer service on the platform as needed.

• Coordinated daily operations and communication between teammates.
• Managed scheduling and logistics for branch events and meetings.
• Trained new employees on systems, policies, and best practices for the branch.
• Facilitated customer service initiatives to improve client satisfaction levels.
• Organized inventory management systems for branch supplies and materials.
• Ensured compliance with company policies, procedures, and regulations.
• Monitored staff performance and provided feedback to improve productivity.
• Coordinated branch operations to ensure efficient customer service.

The branch coordinator position was no longer an available role within Truist after the merger changing the position to UB II in years following.

• Processed customer transactions accurately and efficiently.
• Assisted customers with account inquiries and banking services.
• Balanced cash drawer daily to ensure accuracy and compliance.
• Built and maintained client relationships through quality, personalized interactions.

• Managed daily store operations and maintained inventory levels.
• Trained and supervised staff on customer service standards.
• Developed engaging displays to promote toys and books effectively.
• Resolved customer inquiries and complaints efficiently and professionally.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Created weekly work schedules for store personnel.