Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Crisma Howard

Fayetteville

Summary


Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance

Overview

6
6
years of professional experience

Work History

Operations Manager

NIXD Fulfillment Center
12.2024 - Current
  • Manage 200+ associates and leaders to meet operational targets in a high-volume environment
  • Execute long-term labor planning and implement scalable process improvements
  • Collaborate with senior leadership to drive standardization and improve key KPIs

Area Manager

NIXD Fulfillment Center
05.2024 - 12.2024
  • Led Outbound Dock and Sort team of 150+ associates
  • Drove quality improvements and reduced errors through coaching and audits
  • Mentored Process Assistants to strengthen leadership pipeline

Area Manager

SSD Fulfillment Center
07.2022 - 05.2024
  • Directed Ship Dock operations servicing over 500 daily routes
  • Reduced dwell time and improved flow through targeted interventions
  • Championed ergonomic upgrades and dock safety enhancements

Administrative Support IV

AMXL Last Mile
04.2021 - 06.2022
  • Facilitated Delivery Associate onboarding, compliance, and safety training
  • Analyzed delivery metrics and coached DSPs to meet performance standards

Process Assistant

Delivery Station
08.2020 - 04.2021
  • Supervised sortation and dispatch operations ensuring daily on-time launches
  • Trained associates and maintained safety standards
  • Managed day-to-day floor operations and issue resolution

Learning Ambassador / Fulfillment Associate

01.2020 - 08.2020
  • Trained new hires on Amazon processes and safety protocols
  • Resolved inventory issues and ensured inbound accuracy
  • Supported multiple departments through cross-training and documentation

Education

High School Diploma -

Frederick High School
Frederick, MD
01.2000

Skills

  • Operational management
  • Effective staffing planning
  • Safety compliance management
  • Process Optimization & Kaizen
  • Talent Development & Mentoring
  • Cross-Functional Collaboration
  • Performance analysis and reporting
  • Analytical problem-solving
  • Effective team leadership
  • Operations management
  • Customer service
  • Process optimization
  • Operations monitoring
  • Implementation of policies
  • Staff development

Accomplishments

  • Promoted to Operations Manager after 5 years with the company.

Timeline

Operations Manager

NIXD Fulfillment Center
12.2024 - Current

Area Manager

NIXD Fulfillment Center
05.2024 - 12.2024

Area Manager

SSD Fulfillment Center
07.2022 - 05.2024

Administrative Support IV

AMXL Last Mile
04.2021 - 06.2022

Process Assistant

Delivery Station
08.2020 - 04.2021

Learning Ambassador / Fulfillment Associate

01.2020 - 08.2020

High School Diploma -

Frederick High School

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Crisma Howard