CRAIG GREEN
Wilmington,NC
Summary
Dynamic Customer Success Manager with over four years of experience managing multi-million dollar portfolios and leading teams to enhance client satisfaction and drive revenue growth. Expertise in account management, CRM systems, and cross-functional collaboration ensures the consistent execution of strategic initiatives that exceed targets. Strong analytical mindset combined with a personable and adaptable approach fosters long-term client relationships and impactful results. Eager to leverage project management skills and a solid foundation in problem-solving to contribute to team success in a challenging new role.
Overview
4
4
years of professional experience
Work History
TEAM LEAD - CUSTOMER SUCCESS MANAGER KEY ACCOUNTS
BizzyCar
12.2024 - Current
- Lead team managing $10M portfolio, ensuring client satisfaction and loyalty.
- Collaborate with cross-functional teams to enhance customer experience and identify growth.
- Implement onboarding and training strategies, driving long-term customer retention.
- Mentor team to achieve retention goals and improve performance.
- Initiate projects to capitalize on growth opportunities within key accounts.
Enablement Specialist – Customer Success
BizzyCar
12.2024 - Current
- Designed and facilitated onboarding programs for new CSMs, reducing ramp time by 20% and improving early-stage CSAT scores.
- Built scalable enablement resources—role play scripts, playbooks, LMS modules—to standardize best practices and drive customer retention.
- Partnered with CS leadership to align training with KPIs such as NRR, adoption rates, and churn reduction goals.
- Delivered high-impact product, process, and customer journey training to accelerate client time-to-value.
- Established feedback and performance tracking systems to continuously refine onboarding content and delivery for measurable results.
CUSTOMER SUCCESS MANAGER
BizzyCar
06.2024 - 12.2024
- Managed $3.5M portfolio, ensuring high customer satisfaction and retention in SaaS platform.
- Conducted QBRs with executives, maintaining a 93% renewal rate through strategic growth.
- Collaborated with teams to address concerns, enhance experiences, and find expansion opportunities.
- Oversaw client onboarding for smooth implementation and product adoption.
- Delivered training sessions, reducing learning curves and fostering customer loyalty.
CUSTOMER SUCCESS MANAGER
M-Files
03.2023 - 06.2024
- Identify new business opportunities with sales teams, generating $286K in ARR.
- Develop strategic account plans, consistently exceeding targets.
- Collaborate with customer success to enhance client retention strategies.
ASSOCIATE CUSTOMER SUCCESS MANAGER
Oracle, NetSuite
08.2022 - 11.2022
- Managed client accounts, enhancing engagement through events and direct support.
- Conducted client visits, providing product support to meet objectives.
- Maintained stakeholder relationships through consistent communication.
- Collaborated on sponsorship initiatives, ensuring project alignment.
BUSINESS DEVELOPMENT REPRESENTATIVE
Oracle, NetSuite
10.2021 - 08.2022
- Secured 25 leads weekly, surpassing targets 85% of the time.
- Generated $400K revenue by addressing client needs.
- Aligned solutions with client goals through executive collaboration.
Education
BACHELOR OF ARTS - COMMUNICATION
North Carolina State University
Raleigh, NC12.2020
Skills
- Microsoft Office, Google Suite, NetSuite, CRM, HubSpot, Salesforce, Zendesk, Zoom Info, Account Management, Project Management, Strategic Planning, Customer Success, Team Leadership, Revenue Growth, Client Relations
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Enablement Specialist – Customer Success
BizzyCar
12.2024 - Current
TEAM LEAD - CUSTOMER SUCCESS MANAGER KEY ACCOUNTS
BizzyCar
12.2024 - Current
CUSTOMER SUCCESS MANAGER
BizzyCar
06.2024 - 12.2024
CUSTOMER SUCCESS MANAGER
M-Files
03.2023 - 06.2024
ASSOCIATE CUSTOMER SUCCESS MANAGER
Oracle, NetSuite
08.2022 - 11.2022
BUSINESS DEVELOPMENT REPRESENTATIVE
Oracle, NetSuite
10.2021 - 08.2022
BACHELOR OF ARTS - COMMUNICATION
North Carolina State University
Similar Profiles
BRITTANY COCCABRITTANY COCCA
Account Executive at BizzyCarAccount Executive at BizzyCar
Thomas TilmonThomas Tilmon
Police Captain Special Operations Division at City of Wilmington PDPolice Captain Special Operations Division at City of Wilmington PD
Shamara SpicerShamara Spicer
Customer Service Advocate at CFPUACustomer Service Advocate at CFPUA
Austin Buns-wrightAustin Buns-wright
Sales Representative at Coastal Beverage CompanySales Representative at Coastal Beverage Company
Angel UrrabazoAngel Urrabazo
Shift Lead Supervisor at Planet FitnessShift Lead Supervisor at Planet Fitness