CRAIG GREEN
Wilmington,NC
Summary
Dynamic Customer Success Manager with over four years of experience managing multi-million dollar portfolios and leading teams to enhance client satisfaction and drive revenue growth. Expertise in account management, CRM systems, and cross-functional collaboration ensures the consistent execution of strategic initiatives that exceed targets. Strong analytical mindset combined with a personable and adaptable approach fosters long-term client relationships and impactful results. Eager to leverage project management skills and a solid foundation in problem-solving to contribute to team success in a challenging new role.
Overview
4
4
years of professional experience
Work History
TEAM LEAD - CUSTOMER SUCCESS MANAGER KEY ACCOUNTS
BizzyCar
12.2024 - Current
- Lead team managing $10M portfolio, ensuring client satisfaction and loyalty.
- Collaborate with cross-functional teams to enhance customer experience and identify growth.
- Implement onboarding and training strategies, driving long-term customer retention.
- Mentor team to achieve retention goals and improve performance.
- Initiate projects to capitalize on growth opportunities within key accounts.
Enablement Specialist – Customer Success
BizzyCar
12.2024 - Current
- Designed and facilitated onboarding programs for new CSMs, reducing ramp time by 20% and improving early-stage CSAT scores.
- Built scalable enablement resources—role play scripts, playbooks, LMS modules—to standardize best practices and drive customer retention.
- Partnered with CS leadership to align training with KPIs such as NRR, adoption rates, and churn reduction goals.
- Delivered high-impact product, process, and customer journey training to accelerate client time-to-value.
- Established feedback and performance tracking systems to continuously refine onboarding content and delivery for measurable results.
CUSTOMER SUCCESS MANAGER
BizzyCar
06.2024 - 12.2024
- Managed $3.5M portfolio, ensuring high customer satisfaction and retention in SaaS platform.
- Conducted QBRs with executives, maintaining a 93% renewal rate through strategic growth.
- Collaborated with teams to address concerns, enhance experiences, and find expansion opportunities.
- Oversaw client onboarding for smooth implementation and product adoption.
- Delivered training sessions, reducing learning curves and fostering customer loyalty.
CUSTOMER SUCCESS MANAGER
M-Files
03.2023 - 06.2024
- Identify new business opportunities with sales teams, generating $286K in ARR.
- Develop strategic account plans, consistently exceeding targets.
- Collaborate with customer success to enhance client retention strategies.
ASSOCIATE CUSTOMER SUCCESS MANAGER
Oracle, NetSuite
08.2022 - 11.2022
- Managed client accounts, enhancing engagement through events and direct support.
- Conducted client visits, providing product support to meet objectives.
- Maintained stakeholder relationships through consistent communication.
- Collaborated on sponsorship initiatives, ensuring project alignment.
BUSINESS DEVELOPMENT REPRESENTATIVE
Oracle, NetSuite
10.2021 - 08.2022
- Secured 25 leads weekly, surpassing targets 85% of the time.
- Generated $400K revenue by addressing client needs.
- Aligned solutions with client goals through executive collaboration.
Education
BACHELOR OF ARTS - COMMUNICATION
North Carolina State University
Raleigh, NC12.2020
Skills
- Microsoft Office, Google Suite, NetSuite, CRM, HubSpot, Salesforce, Zendesk, Zoom Info, Account Management, Project Management, Strategic Planning, Customer Success, Team Leadership, Revenue Growth, Client Relations
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
Timeline
Enablement Specialist – Customer Success
BizzyCar
12.2024 - Current
TEAM LEAD - CUSTOMER SUCCESS MANAGER KEY ACCOUNTS
BizzyCar
12.2024 - Current
CUSTOMER SUCCESS MANAGER
BizzyCar
06.2024 - 12.2024
CUSTOMER SUCCESS MANAGER
M-Files
03.2023 - 06.2024
ASSOCIATE CUSTOMER SUCCESS MANAGER
Oracle, NetSuite
08.2022 - 11.2022
BUSINESS DEVELOPMENT REPRESENTATIVE
Oracle, NetSuite
10.2021 - 08.2022
BACHELOR OF ARTS - COMMUNICATION
North Carolina State University
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