Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Craig Crihfield

Harrisburg

Summary

Highly certified, organized, and results-driven professional with nearly 30 years of fleet management experience. Proven track record in managing all aspects of customer-owned equipment maintenance and repairs. Strong analytical, communication, and teamwork skills. Able to quickly adapt to new environments. Positive attitude and commitment to continuous learning and growth. Skilled in project management, process optimization, and strategic planning. Utilizing analytical thinking and effective communication to enhance organizational performance.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Director of Operations

Vector Fleet Management
02.2019 - Current
  • Oversee daily operations across multiple internal departments, ensuring seamless coordination and efficient execution of tasks at the field level.
  • Responsible for meeting organizational financial goals, establishing budgets and managing expenses
  • Conduct regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborate with senior management to develop and execute long-term corporate goals and objectives.
  • Deliver exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
  • Promote a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits.

Site Manager

Vector Fleet Management
09.2013 - 02.2019


  • Managed daily shop and office operations for equipment maintenance and repair on nearly 400 pieces of equipment.
  • Developed strong relationships with customer contacts through consistent communication and prompt resolution of concerns or issues.
  • Managed and reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
  • Managed subcontracted work, ensuring quality workmanship at a fair price
  • Responsible for parts procurement and inventory management
  • Interviewed, hired, and trained new workers.


Regional Service Manager

Dickinson Fleet Services
04.2010 - 09.2013
  • Responsible for managing shop operations & customer service at four shops within my division including Tampa, Orlando, Jacksonville, FL and Houston, TX
  • P&L responsible for over 35 million dollars in annual revenue
  • Promoted a safety-first culture within the region by enforcing compliance with health and safety regulations at all facilities under my oversight.
  • Managed 4 direct reporting general managers and up to 75 indirect reporting employees to include parts managers, administrative assistants and mobile/shop technicians
  • Managed budgets effectively by controlling costs without compromising on service quality or staff motivation levels.

Operations Manager - Working

Vehicare LLC
09.2001 - 04.2010
  • Responsible for directly supervising up to 14 technicians.
  • Managed and scheduled customer vehicle services and repairs both On-Site and in Shop
  • Responsible for parts purchasing and inventory management
  • Performed safety and technical training with employees
  • Performed truck and equipment maintenance & repairs including DOT Inspections both onsite and in shop
  • Performed truck and equipment repairs including brakes, clutches, transmissions and engine rebuilds
  • Performed vehicle and engine diagnostics and electrical troubleshooting

45T / 63M Bradley Fighting Vehicle Maintainer - Squad Leader

U.S. Army
09.1997 - 09.2001
  • Directly supervised and trained up to 8 soldiers in my squad to perform vehicle maintenance and repairs
  • Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
  • Regularly performed job duties designated for non-commissioned officers 1-2 grades above my rank of corporal.
  • Maintained, diagnosed and repaired both electrical and mechanical systems on Bradley Tanks
  • Maintained, diagnosed and repaired 5 Ton, 2 1/2 Ton trucks and Humvee's attached to my unit

Education

Diploma - Vehicle Turret Maintenance Training

U.S. Army Armor School
Fort Knox, KY
01.1998

Diploma - undefined

Armwood Senior High School
Seffner, FL
01.1994

Skills

  • Operational efficiency
  • Leadership training
  • Strategic planning & execution
  • Resource allocation
  • Process improvements
  • Performance analysis
  • Operations management
  • Staff training/development

Certification


  • Certificate — ASE Master Medium / Heavy Truck
  • Certificate — ASE Master Automotive
  • Certificate — ASE School Bus
  • Certificate — ASE Parts Specialist
  • Certificate — ASE Advance Level Specialist
  • Certificate — ASE Service Consultant
  • Certificate — EVT Master Ambulance
  • Certificate — EVT Fire Apparatus / Trucks
  • Certificate — EVT Law Enforcement Vehicles
  • Certificate — EPA 608 (Universal) and EPA 609
  • Certificate — Fluid Power Hydraulic Mechanic
  • Certificate — Dielectric Testing of Insulated Aerial Lifts
  • Certificate — Mobile Crane & Rigging Inspector
  • Certificate — Vehicle Systems Maintainer Training

Timeline

Director of Operations

Vector Fleet Management
02.2019 - Current

Site Manager

Vector Fleet Management
09.2013 - 02.2019

Regional Service Manager

Dickinson Fleet Services
04.2010 - 09.2013

Operations Manager - Working

Vehicare LLC
09.2001 - 04.2010

45T / 63M Bradley Fighting Vehicle Maintainer - Squad Leader

U.S. Army
09.1997 - 09.2001

Diploma - undefined

Armwood Senior High School

Diploma - Vehicle Turret Maintenance Training

U.S. Army Armor School

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Craig Crihfield