Cowanda Oliver
Lumberton
Summary
Proven Leader and experienced front-line customer service-oriented professional with over 10 years of management and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows all company policies, procedures, and guidelines to ensure consistent quality and patient confidentiality. Seeking a transition into the medical administration field with a patient-focused organization offering cross-training, advancement opportunities, and a long-term career path. Excellent phone, verbal, written and interpersonal skills for effective and thorough communication. Hands-on Manager that leads by example with coaching and motivating teammates toward common goals. Effective problem-solver and decision-maker, able to assess situations and identify solutions. Fast learner that functions well independently or as part of a team with minimal direction and guidance.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
Minuteman Food Mart
Lumberton
09.2023 - Current
- Serve as direct point of contact and deliver excellent customer service with a positive attitude.
- Operate cash register, scan merchandise, accept payments, ensure accuracy of cash drawer, stock shelves, prepare and discard deli items, and keep work area clean and organized.
- Maintain awareness of suspicious activity and interact with diverse customers and staff members.
- Retail Convenience Store
Customer Service Manager / Lead Trainer / Asst. Warehouse Mgr.
Walmart Distribution Center
Hope Mills
08.2001 - Current
- Responsible for day-to-day business operations and staff management for high volume retailer and warehouse.
- Loaded and unloaded freight and scanned and sorted freight within the facility.
- Serve as a T3 Trainer, a Lead Associate, and a fill in Manager when required.
- Led and motivated team members handled inbound and outbound calls and supervised day-to-day activities.
- Ensured excellent customer service and served as point of contact for customer needs.
- Communicate store priorities, delegate tasks, and ensure employees follow policies and procedures.
Patient Care Technician
DaVita
Elizabethtown
06.2024 - 12.2025
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted with patient hygiene and daily living activities.
- Prepared and maintained medical equipment for patient treatments.
Education
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Key Qualifications
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Timeline
Patient Care Technician
DaVita
06.2024 - 12.2025
Customer Service Associate
Minuteman Food Mart
09.2023 - Current
Customer Service Manager / Lead Trainer / Asst. Warehouse Mgr.
Walmart Distribution Center
08.2001 - Current
Associate of Science Degree - Health Sciences – Medical Administrative Assistant
Ultimate Medical Academy