Pamela Nelson
Kernersville,NC
Summary
Accomplished Environmental Services Housekeeper at Novant Health Kernersville Medical Center, recognized for enhancing cleaning efficiency and compliance with health standards. Demonstrated strong work ethic and problem-solving skills, leading process improvements. Expert in biohazard management and customer service, fostering positive patient experiences. Proven ability to collaborate effectively with healthcare teams.
Overview
20
20
years of professional experience
Work History
Environmental Services Housekeeper
Novant Health Kernersville Medical Center
09.2016 - Current
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Operated cleaning equipment, ensuring proper usage and maintenance protocols were followed.
- Collaborated with healthcare staff to prioritize cleaning schedules based on patient needs.
- Trained new team members on effective cleaning techniques and safety procedures.
- Conducted regular inspections to ensure compliance with health regulations and facility standards.
- Developed process improvements that enhanced efficiency of daily cleaning operations.
- Provided feedback to management on operational challenges, contributing to continuous improvement initiatives.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Stocker/Cashier/Reset Team
Walmart
08.2005 - 03.2016
- Stocked shelves efficiently, ensuring product availability and organization.
- Assisted in inventory management, tracking stock levels and replenishment needs.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Monitored expiration dates, rotated stock to minimize waste, and maximize freshness.
- Trained new staff on stocking procedures and safety protocols to enhance team performance.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Ensured accurate cash handling and balanced registers at shift end.
- Processed customer transactions efficiently using POS systems.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Carver High School
Winston-Salem, NC05.1991
Skills
- Cleaning and sanitation
- Team collaboration
- Quality control guidelines
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Workplace safety compliance
- Biohazard management
- Strong work ethic
- Organizational skills
Timeline
Environmental Services Housekeeper
Novant Health Kernersville Medical Center
09.2016 - Current
Stocker/Cashier/Reset Team
Walmart
08.2005 - 03.2016
High School Diploma -
Carver High School