Courtney Wiborn
Fayetteville
Summary
A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
11
11
years of professional experience
Work History
Freelance Artist
MAC
11.2017 - 08.2019
- Collaborated with clients to understand their desired look and offered expert advice on suitable styles and products
- Managed time effectively during appointments to ensure punctuality without compromising the quality of service provided
- Stayed up-to-date with the latest trends in colors, makeup styles, and beauty products to offer innovative suggestions to clients
- Built strong relationships with clients through excellent communication skills and attentive customer service
- Managed and handled inventory up to $500,000
Benefit Arch Expert
Ulta Beauty
08.2015 - 08.1017
- Stayed up-to-date with the latest trends, techniques, and products in the beauty industry through continuous education
- Developed strong client relationships through excellent customer service and personalized attention
- Assisted in marketing efforts by promoting services through social media platforms and participating in community events
- Achieved 90% increase in client retention by providing exceptional service and building trust
Stylist
Stylique Salon
02.2014 - 06.2015
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Sales Associate
AAFES Exchange
08.2011 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Retail Sales Associate
Menards
03.2009 - 04.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Retail Sales Associate
Kmart, Sears Holding
08.2008 - 03.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Education
Master of Arts - English Literature
North Carolina State University
Raleigh, NC05-2025
Bachelor of Arts - Linguistics
North Carolina State University
Raleigh, NC05-2022
Associate of Arts -
Fayetteville Technical Community College
Fayetteville, NC05-2020
Skills
- Time management
- Attention to detail
- Fast learner
- Research and analysis
- Positive attitude
- Self-regulation
- Reading comprehension
- MS office
- Digital literacy
- Note-taking requirements
Languages
French
Limited Working
Timeline
Freelance Artist
MAC
11.2017 - 08.2019
Benefit Arch Expert
Ulta Beauty
08.2015 - 08.1017
Stylist
Stylique Salon
02.2014 - 06.2015
Sales Associate
AAFES Exchange
08.2011 - 10.2012
Retail Sales Associate
Menards
03.2009 - 04.2011
Retail Sales Associate
Kmart, Sears Holding
08.2008 - 03.2009
Master of Arts - English Literature
North Carolina State University
Bachelor of Arts - Linguistics
North Carolina State University
Associate of Arts -
Fayetteville Technical Community College
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