Courtney West
Rutherfordton
Summary
Energetic and composed individual with excellent multitasking abilities and calm demeanor under pressure. Familiar with emergency response protocols and adept at operating complex communication systems. Committed to facilitating prompt and accurate dispatching to ensure community safety. Very outgoing, teamwork is very important to me, problem solving in all jobs i've ever had, being on time is also a big thing for me, attentive, love working and will work till my job is completed.
Overview
7
7
years of professional experience
Work History
Telecommunicator
Rutherford County Emergency Comm
10.2021 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Answered calls from automatic routing system and took basic information from callers.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Assisted callers in emergency situations with appropriate information and support.
Data Entry Clerk
ANCILLARY MEDICAL GROUP LLC
06.2021 - Current
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Work from home
- Enter and download medical results
Front Desk Receptionist
PAIN MANAGEMENT PLUS
04.2018 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Certificate - Phlebotomy
Cleveland Community College
Shelby12-2013
High School Diploma -
Chase High School
Forest City06-2011
Skills
- Call prioritization
- Inbound customer service
- Outbound sales
- Public safety awareness
- Typing speed
- Teamwork
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
Timeline
Telecommunicator
Rutherford County Emergency Comm
10.2021 - Current
Data Entry Clerk
ANCILLARY MEDICAL GROUP LLC
06.2021 - Current
Front Desk Receptionist
PAIN MANAGEMENT PLUS
04.2018 - 10.2021
Certificate - Phlebotomy
Cleveland Community College
High School Diploma -
Chase High School
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