Courtney Wall
Dobson
Summary
Professional with strong background in customer interactions and office administration. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, with focus on efficiency and friendly service. Known for reliability and proactive approach to meeting customer and organizational goals. Proficient with content creation, marketing and event campaigns, and social media management. Knowledge of social media platforms and digital marketing tools.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bottomley Enterprises
11.2024 - Current
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Skilled at working independently and collaboratively in a team environment.
- Supported accurate record-keeping with diligent data entry and file management.
- Worked effectively in fast-paced environments.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Provided excellent customer service, addressing client concerns.
Marketing Coordinator
Moonstone Massage Therapy
06.2021 - 11.2024
- Managing company social media presence.
- Created engaging brochures, flyers, and business cards to use for promotional materials.
- Developed visually engaging marketing materials to support product launches and promotions using Canva.
- Enhanced brand visibility by developing and implementing targeted campaigns via Facebook.
- Create and maintain scheduled targeted email campaigns.
- Excellent communication skills, both verbal and written.
Office Manager
Moonstone Massage Therapy
05.2018 - 11.2024
- Resolved guest complaints professionally, maintaining positive relationships.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Assisted in onboarding new hires by coordinating orientation sessions and required paperwork completion.
- Ordered supplies to maintain office inventory, which enhanced overall productivity.
Receptionist
Moonstone Massage Therapy
11.2017 - 05.2018
- Greeted incoming visitors and customers professionally.
- Maintained client relationships and appointment board.
- Confirmed appointments, communicated with clients, and updated client records with discretion.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Receptionist
De-Stress Massage Therapy
11.2015 - 11.2017
- Maintained organized and cleaned front office/reception area to create welcoming environment for employees and customers alike.
- Scheduled, coordinated and confirmed appointments.
- Maintained cleanliness of massage rooms.
- Maintained accurate records of appointments and bookings.
Education
High School Diploma -
North Surry High School
Mount Airy, NC06.2015
Skills
- Office Administration
- Customer Service
- Versatility
- Social Media Management
- Graphic Design/Creativity
- Critical thinking
- Data entry
- Computer proficiency
- Payment processing
- Client relations
- Filing
- Reading comprehension
- Attention to detail
- Time management
Timeline
Customer Service Representative
Bottomley Enterprises
11.2024 - Current
Marketing Coordinator
Moonstone Massage Therapy
06.2021 - 11.2024
Office Manager
Moonstone Massage Therapy
05.2018 - 11.2024
Receptionist
Moonstone Massage Therapy
11.2017 - 05.2018
Receptionist
De-Stress Massage Therapy
11.2015 - 11.2017
High School Diploma -
North Surry High School
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