Courtney Taylor
Dallas
Summary
Results-driven professional with extensive experience in team leadership and training management. Skilled in optimizing operations and fostering a positive atmosphere, contributing to improved efficiency and customer engagement in a fast-paced environment.
Overview
7
7
years of professional experience
Work History
Head Training Server
BJ's Restaurant & Brewhouse
Concord
06.2024 - 10.2025
- Assisted servers by delivering food and beverages to customers efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Resolved customer inquiries and complaints with professionalism and care.
- Supported training of new team members on service standards and procedures.
- Engaged with guests to create a welcoming and enjoyable dining experience.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server/Bartender
Outback Steakhouse - Bloomin' Brands
Concord
06.2023 - 06.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Took orders accurately and communicated with kitchen staff efficiently.
- Ensured cleanliness and organization of dining area and service stations.
- Assisted with menu recommendations and upselling daily specials to guests.
- Delivered food and beverages promptly to enhance guest satisfaction.
- Managed cash transactions and processed payments using point-of-sale system.
- Resolved customer complaints effectively to ensure positive dining experiences.
- Provided exceptional service to high volume of daily customers.
Shift Supervisor
Starbucks
Corona
03.2019 - 01.2024
- Led daily operations, ensuring adherence to company policies and standards.
- Supervised team members, assigning tasks based on individual strengths.
- Trained new employees on operational procedures and customer service excellence.
- Implemented training updates with team members, improving overall team performance.
- Coordinated inventory management and supply orders, ensuring consistent product availability.
- Maintained cash handling accuracy by balancing registers and preparing bank deposits.
- Resolved customer issues quickly, fostering a positive atmosphere.
- Developed strategies that enhanced operational efficiency and elevated customer satisfaction.
Education
Some College (No Degree) - Business Management
Victor Valley College
Victorville, CASome College (No Degree) - Business Management
Portland Community College
Portland, ORSkills
- Training administration
- Staff training and development
- Performance assessment
- Operational supervision
- Restaurant management skills
- Menu planning and design
- Service quality standards
- Cash handling expertise
- Payment processing efficiency
- Inventory management
- Safety protocols enforcement
- Incident management
- Troubleshooting expertise
- Time optimization strategies
- Efficiency improvement initiatives
- Client service excellence
- Customer interaction strategies
- Guest relations expertise
- Corporate policies compliance
- Bar knowledge and terminology
- Menu retention skills
- Tableside dining service
- Leadership skills
- Mentoring employees
- Communication proficiency
- Mentoring employees
Out of the Box Skills
My leadership and other independent operating food industry roles have taught how to manage business fluctuations, not get overwhelmed in high volume situations, and continue to pivot between viable plans to success until it is achieved.
This makes me a quick learner in any environment, always open to operational feedback, and allows me to build communication channels from start to finish.
There is no easy box or bullet point to show the value of working in routine, while accepting and adapting to potential change that comes with any business needs.
Timeline
Head Training Server
BJ's Restaurant & Brewhouse
06.2024 - 10.2025
Server/Bartender
Outback Steakhouse - Bloomin' Brands
06.2023 - 06.2024
Shift Supervisor
Starbucks
03.2019 - 01.2024
Some College (No Degree) - Business Management
Victor Valley College
Some College (No Degree) - Business Management
Portland Community College