Courtney Simmons
charlotte
Summary
Proactive warehouse associate with proven experience in inventory organization and material handling. Skilled in training new employees and conducting audits, contributing to a culture of safety and efficiency in warehouse operations.
Overview
8
8
years of professional experience
Work History
Lien Stock Worker
Staples
Charlotte, NC
02.2026 - Current
- Organized inventory to optimize stock levels and product availability.
- Operated material handling equipment for efficient loading and unloading of shipments.
- Trained new team members on safety protocols and operational procedures.
- Conducted regular audits to ensure accurate stock counts and minimize discrepancies.
Warehouser
Frito Lay
Charlotte, NC
10.2021 - 02.2026
- Operated forklift to transport goods safely within warehouse environment.
- Managed inventory levels, ensuring timely restocking of products for distribution.
- Collaborated with team members to optimize loading and unloading processes.
- Conducted quality checks on incoming and outgoing shipments for accuracy.
FC Associate I
Amazon Fulfillment
Charlotte, NC
07.2020 - 10.2021
- Operated material handling equipment to ensure efficient product movement within fulfillment center.
- Executed accurate inventory management practices to maintain stock levels and prevent discrepancies.
- Collaborated with team members to streamline order processing workflows, increasing overall productivity.
- Trained new associates on safety protocols and operational procedures, fostering a culture of compliance and efficiency.
Customer Service Representative
Kelly Connect
Charlotte, NC
10.2019 - 07.2020
- Collaborated with team members to improve service delivery processes and workflows.
- Adapted quickly to changing situations, maintaining service quality under pressure.
- Identified recurring issues and suggested improvements to enhance customer experience.
- Trained new representatives on best practices for customer interactions and system use.
Customer Service Representative
Convergys
Charlotte, NC
05.2018 - 10.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in troubleshooting technical issues using company systems and tools.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions accurately in CRM software for future reference.
Education
Associate of Arts - Business Administration
Strayer University
Washington, DC06-2028
Skills
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Critical thinking
- Active listening
- Customer relations
- Problem resolution
Timeline
Lien Stock Worker
Staples
02.2026 - Current
Warehouser
Frito Lay
10.2021 - 02.2026
FC Associate I
Amazon Fulfillment
07.2020 - 10.2021
Customer Service Representative
Kelly Connect
10.2019 - 07.2020
Customer Service Representative
Convergys
05.2018 - 10.2019
Associate of Arts - Business Administration
Strayer University