Courtney Richards
Clayton
Summary
Remote Customer Service Representative with 6+ years of experience in phone, chat, and email support across insurance, healthcare-adjacent, and service-based environments. Skilled in handling high-volume queues, documenting accurately in multiple systems, and working independently in remote and overnight roles. Confident supporting customers, patients, and providers with empathy and professionalism while meeting strict quality, compliance, and productivity standards.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative – Remote
Safelite AutoGlass
06.2023 - Current
- Provide remote customer service via phone, chat, and electronic systems, supporting clients with scheduling, service questions, and insurance-related issues.
- Verify, update, and maintain confidential customer and insurance information with a high degree of accuracy.
- Process claims, service requests, and authorizations across multiple data systems and CRM platforms.
- Consistently meet quality, compliance, and productivity goals in a fast-paced, metrics-driven environment.
- Communicate complex information in clear, simple terms to customers, partners, and insurance representatives.
- Work independently in a remote setting, managing high-volume queues, shifting priorities, and limited supervision.
Freelance Photographer
CRenee Photography
06.2021 - Current
- Provide portrait and event photography services, from initial client inquiry through final edited images.
- Communicate with clients to understand their vision, schedule sessions, and set clear expectations.
- Edit photos using professional software, deliver galleries on deadline, and respond quickly to client questions.
- Manage bookings, invoices, and client records with strong attention to detail and organization.
Customer Service Representative
Insurance Auto Auctions
05.2021 - 05.2023
- Handled high-volume inbound and outbound calls to support customers, vendors, and drivers with questions about vehicles, pickups, and auctions.
- Entered and updated detailed order, vehicle, and client information across multiple systems with strong accuracy.
- Researched issues, tracked down missing information, and followed through until customer concerns were resolved.
- Explained processes, timelines, and next steps in clear, simple language to customers and partners.
- Documented all interactions thoroughly to support billing, quality, and compliance requirements.
Dispatcher
Arrington’s Legacy
10.2020 - 05.2021
- Dispatched drivers to client locations based on priority, schedule, and coverage needs.
- Monitored active routes, checked in with drivers, and adjusted assignments as situations changed.
- Communicated clearly and professionally with clients and drivers about ETAs, delays, and special instructions.
- Logged trips, times, and notes in internal systems to keep records accurate and up to date.
Education
Associate Degree -
Johnston Community College
Associate Degree - Medical office
Johnston Community College
Skills
- Customer Service (Phone, Chat, Email)
- Remote & Overnight Support
- Data Entry & Electronic Documentation
- Insurance & Claims Support
- Dispatching & Scheduling
- High-Volume Queue Management
- CRM & Ticketing Systems
- Problem Solving & De-escalation
- Typing 85 WPM
- Time Management & Multitasking
- Microsoft Office
- Google Workspace
- Salesforce
Timeline
Customer Service Representative – Remote
Safelite AutoGlass
06.2023 - Current
Freelance Photographer
CRenee Photography
06.2021 - Current
Customer Service Representative
Insurance Auto Auctions
05.2021 - 05.2023
Dispatcher
Arrington’s Legacy
10.2020 - 05.2021
Associate Degree -
Johnston Community College
Associate Degree - Medical office
Johnston Community College