Courtney Richards
Clayton
Summary
Experienced professional with ten years of diverse experience, including Customer Service Representative at Insurance Auto Auction. Skilled in record-keeping, addressing customer inquiries, and improving service satisfaction. Eager to secure a Customer Service Representative role to leverage meticulous attention to detail and effective communication abilities.
Overview
11
11
years of professional experience
Work History
Freelance Photographer
06.2021 - Current
- Capture high-quality images that meet diverse client needs, securing satisfaction and repeat engagements.
- Edit and enhance photos with advanced software to deliver visually compelling outcomes.
- Coordinate with clients to comprehend project specifications, guaranteeing accurate fulfillment of requirements.
- Foster robust client relationships, translating creative visions into captivating visual stories that resonate with brand goals.
Customer Service Rep / Mail Clerk
Insurance Auto Auction
03.2020 - 06.2021
- Maintained accurate record-keeping systems for incoming vehicle titles, ensuring proper classification and timely processing for enhanced document workflow.
- Addressed customer inquiries via email, delivering prompt and precise responses to improve overall service satisfaction.
Warehouse Worker
Dollar General Distribution
10.2019 - 03.2020
- Processed and updated inventory using remote data terminals, achieving precise tracking and verification of merchandise.
- Supported order fulfillment through the analysis of pick requests and upheld safety and quality standards in merchandise handling.
Administrative Assistant
Monarch Behavioral Health
12.2018 - 10.2019
- Enhanced client intake procedures, improving registration efficiency and accuracy in insurance verification and profile management.
- Managed financial transactions, including co-payment and billing processes, and effectively communicated service-related information to clients.
Cashier
Handee Hugos BP
03.2016 - 12.2018
- Accurately processed customer transactions, managing cash and credit payments with precision.
Assembler
Caterpillar
07.2014 - 09.2016
- Maintained assembly quality by conducting thorough inspections and verifying part quantities against production standards.
- Assembled and tested components using specialized tools and equipment to meet precise product specifications.
Education
Associate degree - Medical Office Administration
Johnston Community College
Smithfield, NC05.2018
Associate in Art degree - undefined
Johnston Community College
Smithfield, NC05.2014
High School diploma - undefined
West Johnston High School
Benson, NC06.2010
Skills
Problem-solving
Attentiveness
Time management
Communication
Empathy
Dedicated
Timeline
Freelance Photographer
06.2021 - Current
Customer Service Rep / Mail Clerk
Insurance Auto Auction
03.2020 - 06.2021
Warehouse Worker
Dollar General Distribution
10.2019 - 03.2020
Administrative Assistant
Monarch Behavioral Health
12.2018 - 10.2019
Cashier
Handee Hugos BP
03.2016 - 12.2018
Assembler
Caterpillar
07.2014 - 09.2016
Associate degree - Medical Office Administration
Johnston Community College
Associate in Art degree - undefined
Johnston Community College
High School diploma - undefined
West Johnston High School
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