Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Reese

Charlotte

Summary

Dynamic and results-driven professional with extensive experience, excelling in team leadership and exceptional customer service. Proven ability to enhance customer satisfaction and streamline operations, utilizing strong time management and espresso machine operation skills to foster a positive environment and drive sales growth.

Overview

8
8
years of professional experience

Work History

Barista

Starbucks
08.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.

Chef/Bakery Assistant

Thoughtful Baking Company
04.2021 - 07.2022
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Manager

Amelie's French Bakery
06.2017 - 03.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Bachelor of Arts - Hospitality And Tourism Management

Valencia College
Orlando, FL
05-2007

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Cash handling
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Espresso machine operation

Timeline

Barista

Starbucks
08.2022 - Current

Chef/Bakery Assistant

Thoughtful Baking Company
04.2021 - 07.2022

Manager

Amelie's French Bakery
06.2017 - 03.2020

Bachelor of Arts - Hospitality And Tourism Management

Valencia College

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Courtney Reese