Courtney Rainey
Charlotte
Summary
Diligent individual seeking to obtain a position, in which I can use my friendly personality, knowledge of patient care and problem-solving skills to provide customer satisfaction while obeying company standards to the highest degree.
Overview
9
9
years of professional experience
Work History
SALES ASSOCIATE
DICK'S SPORTING GOODS
Pineville
01.2023 - 03.2025
- Resolved customer inquiries and issues promptly, improving satisfaction and retention.
- Maintained product displays and stocked inventory efficiently to support sales and customer satisfaction.
- Collaborated with team members to streamline customer service processes, enhancing overall experience.
SUPERVISOR
BATH AND BODY WORKS
01.2019 - 06.2024
- Supervised daily store operations, maintaining service standards to ensure positive customer experiences.
- Implemented visual merchandising standards to enhance store presentation.
- Assisted customers with inquiries and product selections to enhance overall shopping experience.
FRONT DESK
DILWORTH FAMILY PRACTICE
Charlotte
01.2019 - 01.2022
- Checked patients in/out for dental appointments, ensuring smooth patient flow and timely service.
- Verified patient appointments in the system and sent notifications for overdue appointments, enhancing patient engagement.
- Reviewed referrals and payment options, collecting payments at appointment's end to secure revenue.
PATIENT OUTREACH SPECIALIST
ATRIUM HEALTH WAXHAW
01.2017 - 01.2019
- Coordinated patient appointments to facilitate timely access to healthcare services.
- Collected patient information, including insurance details and appointment preferences, to streamline the intake process.
- Clarified medical office policies and procedures to enhance patient understanding and compliance.
PATIENT ACCESS SPECIALIST
Atrium Health
Indian Land
01.2016 - 01.2017
- Verify and obtain pre-certification of insurance for the patient being seen for the day.
- Greeted patients upon arrival, fostering a welcoming and professional atmosphere.
- Organized and tracked patients with missed or cancelled appointments, ensuring efficient scheduling.
Education
Bachelors in Science - Environmental Science
Wingate University
Wingate, NC01-2015
Skills
- Sales-driven
- Customer-focused
- Problem solver
- Organized
- Microsoft Office proficiency
- Computer systems proficiency
- Driven to learn
- Empathetic
Timeline
SALES ASSOCIATE
DICK'S SPORTING GOODS
01.2023 - 03.2025
SUPERVISOR
BATH AND BODY WORKS
01.2019 - 06.2024
FRONT DESK
DILWORTH FAMILY PRACTICE
01.2019 - 01.2022
PATIENT OUTREACH SPECIALIST
ATRIUM HEALTH WAXHAW
01.2017 - 01.2019
PATIENT ACCESS SPECIALIST
Atrium Health
01.2016 - 01.2017
Bachelors in Science - Environmental Science
Wingate University