Courtney Perry
Walkertown
Summary
Dedicated manager with over a decade of experience in retail leadership at Starbucks, possessing strong skills in operations, team development, and customer service. Currently pursuing certification as a loan signing agent.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks Coffee Company
11.2012 - Current
- Fostered a positive work environment by cultivating strong relationships between team members
- Ensuring adherence to company policies, procedures, and regulations.
- Implementing strategies to increase sales and achieve financial goals.
- Supervising, hiring, training, evaluating, and developing team members.
- Creating a welcoming and engaging environment for guests in the community.
Store Manager Trainer
Starbucks Coffee Company
08.2014 - Current
- Provide coaching, feedback, and developmental opportunities to store managers in training, helping them improve their performance and leadership skills.
- Use performance management tools to track progress, provide feedback, and set challenging goals.
TLA - Area Operations Coach
Starbucks Coffee Company
08.2022 - 01.2023
- Mentored and developed Store Managers
- Focused on teaching the effective use of tools and resources to drive operational excellence and leadership growth
Education
Bachelor of Arts - Organizational Leadership
Arizona State University
Tempe, AZ03-2020
Associate of Arts - General Education
Surry Community College
Dobson, NCSkills
- Leadership
- Strategic Planning
- Communication
- Performance Metrics
Certification
Notary Public Certification
Timeline
TLA - Area Operations Coach
Starbucks Coffee Company
08.2022 - 01.2023
Store Manager Trainer
Starbucks Coffee Company
08.2014 - Current
Store Manager
Starbucks Coffee Company
11.2012 - Current
Bachelor of Arts - Organizational Leadership
Arizona State University
Associate of Arts - General Education
Surry Community College
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