Courtney Palmer Penninger
Sanford
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Integration Specialist- Seasonal Employee
IXL Learning Inc.
06.2023 - Current
- Completed routine and complex account updates to resolve problems.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Handled customer inquiries courteously and professionally to enhance satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Office Administrator
Kinetico Advanced Water Systems
01.2022 - 06.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Cash Application Specialist
Progressive Service Company
06.2021 - 12.2021
- Applied cash and wires to corresponding customer accounts based on remittance details provided by customers.
- Sorted payments into batches by segmenting each payment by business unit and scanning into database.
- Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
Customer Service Specialist
Progressive Service Company
06.2019 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Business Administration Major, Marketing Minor
Meredith College
Raleigh, NC05.2019
Skills
- Active Listening
- Calendaring
- Critical Thinking
- Sales Expertise
- Trained in Salesforce
- Strong Analytical and Problem-Solving Skills
- Team Development
- Customer Service
Kinetico AWS- 2022 Office MVP
Recipient of company's most valuable office administrator of the year.
Timeline
Integration Specialist- Seasonal Employee
IXL Learning Inc.
06.2023 - Current
Office Administrator
Kinetico Advanced Water Systems
01.2022 - 06.2023
Cash Application Specialist
Progressive Service Company
06.2021 - 12.2021
Customer Service Specialist
Progressive Service Company
06.2019 - 06.2021
Bachelor of Science - Business Administration Major, Marketing Minor
Meredith College
Similar Profiles
Alexis NotarantonioAlexis Notarantonio
Account Manager/SaaS Customer Support Specialist at IXL Learning Inc.Account Manager/SaaS Customer Support Specialist at IXL Learning Inc.
Matthew SmithMatthew Smith
Account Specialist at IXL Learning Inc.Account Specialist at IXL Learning Inc.
Julianna GalofaroJulianna Galofaro
Associate Account Specialist at IXL Learning Inc.Associate Account Specialist at IXL Learning Inc.